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  1. Decision Support Systems and its Role in Developing the Universities Strategic Management: Islamic University in Gaza as a Case Study.Mazen J. Al Shobaki & Samy S. Abu Naser - 2016 - International Journal of Advanced Research and Development 1 (10):33-47.
    This paper aims to identify the decision support systems and their role on the strategic management development in the Universities- Case Study: Islamic University of Gaza. The descriptive approach was used where a questionnaire was developed and distributed to a stratified random sample. (230) questionnaires were distributed and (204) were returned with response rate (88.7%). The most important findings of the study: The presence of a statistically significant positive correlation between the decision support systems and strategic management in the Islamic (...)
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  • The Impact of Top Management Support for Strategic Planning on Crisis Management: Case Study on UNRWA-Gaza Strip.Mazen J. Al Shobaki, Youssef M. Abu Amuna & Samy S. Abu Naser - 2016 - International Journal of Academic Research and Development 1 (10):20-25.
    The study aims to analyze the impact of top management support for strategic planning on crisis management in UNRWA-Gaza Strip field in Palestine. Several descriptive analytical methods were used for this purpose, and a survey as a tool for data collection. Community size was (881), and the study sample was stratified random (268). The overall findings of the current study show that top management provides needed HR for strategic planning but with no financial support. Also there are shortcomings in the (...)
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  • The Impact of Management Requirements and Operations of Computerized Management Information Systems to Improve Performance (Practical Study on the employees of the company of Gaza Electricity Distribution).Samy S. Abu Naser & Mazen J. Al Shobaki - 2016 - Al-Azhar University, Gaza 1 (1):1-28.
    The research aims to identify the impact of the management requirements on operating of computerized management information systems to improve performance, and discuss the perceptions of respondents to develop the performance of employees in the Gaza Electricity Distribution Company, the researchers used the stratified sample method, (360) questionnaires were distributed on the study sample, (306) questionnaires were recoved with a percentage of (85%). The most important findings of the study: computerized MI have a positive impact on the development of performance (...)
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  • Trends of Palestinian Higher Educational Institutions in Gaza Strip as Learning Organizations.Samy S. Abu Naser, Mazen J. Al Shobaki, Youssef M. Abu Amuna & Amal A. Al Hila - 2017 - International Journal of Digital Publication Technology 1 (1):1-42.
    The research aims to identify the trends of Palestinian higher educational institutions in Gaza Strip as learning organizations from the perspective of senior management in the Palestinian universities in Gaza Strip. The researchers used descriptive analytical approach and used the questionnaire as a tool for information gathering. The questionnaires were distributed to senior management in the Palestinian universities. The study population reached (344) employees in senior management is dispersed over (3) Palestinian universities. A stratified random sample of (182) employees from (...)
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  • Strategic and Operational Planning As Approach for Crises Management Field Study on UNRWA.Mazen J. Al Shobaki, Youssef M. Abu Amuna & Samy S. Abu Naser - 2017 - International Journal of Information Technology and Electrical Engineering 5 (6):43-47.
    The research aims to study the role of strategic and operational planning as approach for crises management in UNRWA - Gaza Strip field- Palestine. Several descriptive analytical methods were used for this purpose and a survey as a tool for data collection. Community size was (881), and the study sample was stratified random (268). The overall findings of the current study show that strategic and operational planning is performed in UNRWA. The results of static analysis show that there are a (...)
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  • Understanding Critical Variables for Customer Relationship Management in Higher Education Institution From Employees Perspective.Youssef M. Abu Amuna, Mazen J. Al Shobaki, Samy S. Abu Naser & Jehad J. Badwan - 2017 - International Journal of Information Technology and Electrical Engineering 6 (1):10-16.
    The aim of this paper is to evaluate the critical success factors and investigate the benefits that might be gained once implementing Electronic Customer Relationship Management at HEI from employee perspective. The study conducted at Al Quds Open University in Palestine and data collected from (300) employee through a questionnaire which consist of four variables. A number of statistical tools were intended for hypotheses testing and data analysis, including Spearman correlation coefficient for Validity, reliability correlation using Cronbach’s alpha, and Frequency (...)
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  • Enhancing the Use of Decision Support Systems for Re-Engineering of Operations and Business- Applied Study on the Palestinian Universities.Samy S. Abu Naser & Mazen J. Al Shobaki - 2016 - Journal of Multidisciplinary Engineering Science Studies 2 (5):505--512.
    This research aims to identify the use of decision support systems as an entry point for operations of re-engineering in the Palestinian universities in Gaza Strip. The researchers used the method of questionnaire to collect data, and the researchers used a sample stratified random way, were (350) questionnaire distributed on the research sample and (312) questionnaire were collected back (89.1%). The study results showed that the most important ones are: there exists statistically significant impact at the level of significance (α (...)
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