All retailers are obliged to compete in an environment which is characterised by increasing competition, uncertain economic conditions and the increasingly sophisticated desires of consumers. In response, retailers have been prompted to improve not only the ranges of products which they offer, but the quality of their service as well. Some food retailers, however, have gained a reputation for the poor quality of their service. By contrast, those food retailers which consistently provide their customers with service which is perceived to (...) be of high quality are usually rewarded with high levels of both satisfaction and loyalty among their customers, which tends to minimise the likelihood of customers defecting to competitors and ultimately results in the retailers concerned maintaining their profitability in a sustainable manner. On the assumption that the youth represents a significant market for any retailer, it is a central tenet of this paper that retailers which are able to attract and muster support among the youth would inevitably increase both their viability and their sustainability. Accordingly, the study upon which this paper is based sought to gauge the perceptions of the youth of the importance of receiving high quality service from the large food retailers which they patronised most. A quantitative research approach was adopted to gather the data from a final research sample of 176 first year students who were enrolled to study towards the National Diploma in Retail Business Management at the Cape Peninsula University of Technology. Students who were studying towards this particular qualification were purposively selected because it was assumed that they would be familiar with retail concepts and be acutely aware of concerns pertaining to service quality. A self-administered questionnaire was considered to represent the optimal means of gathering relevant and appropriate data. The findings suggest that although large food retailers were generally perceived as successfully providing high quality service in some respects, in others they were generally less successful. It was evident that the respondents perceived, to a very significant degree, that the physical attributes of large retail food stores were the most important determinants of service quality. Attributes which pertained to convenience received particularly high ratings from the respondents, as did the quality of the products which were offered by retailers. Those determinants of service quality which pertained to interactions with the sales staffs of the retailers received the lowest ratings. The fact that the respondents rated the quality of the products which were offered as being of greater concern than their prices suggested that they would be inclined to remain loyal to large food retailers which met their perceived requirements for overall quality, which would include that of the service which they received from the retailers concerned, even if their prices were higher than those of their competitors. (shrink)

Il filosofo e la passione per il “gentil sesso”.

This paper indicates how continental philosophy may contribute to a diagnostics of contemporary life sciences research, as part of a “diagnostics of the present”. First, I describe various options for an oblique reading of emerging scientific discourse, bent on uncovering the basic “philosophemes” of science. Subsequently, I outline a number of radical transformations occurring both at the object-pole and at the subject-pole of the current knowledge relationship, namely the technification of the object and the anonymisation or collectivisation of the subject, (...) under the sway of automation, ICT and big machines. Finally, I further elaborate the specificity of the oblique perspective with the help of Lacan’s theorem of the four discourses. Philosophical reflections on contemporary life sciences concur neither with a Master’s discourse, nor with university discourse, nor with what Lacan refers to as hysterical discourse, but rather with the discourse of the analyst, listening with evenly-poised attention to the scientific files in order to bring to the fore the cupido sciendi which both inspires and disrupts contemporary life sciences discourse. (shrink)

In wisselende mate van virtuositeit beheersen wij drie talen: de taal van de beelden, de taal van de woorden en de taal van de getallen. In wetenschappelijk onderzoek tekent zich echter een onmiskenbaar verlangen af om beelden door woorden en, uiteindelijk, door getallen te vervangen. Vigerende beeldvorming en gevestigde wereldbeelden moeten plaats maken voor geijkte termen en voor cijfers en symbolen (aanduidingen van getallen), Daarin berust de arbeid die wetenschap verricht. Paradoxalerwijze echter heeft juist ook wetenschap behoefte aan inspirerende en (...) oriënterende beelden. Juist wetenschappers blijken door de eeuwen heen bijzonder creatieve leveranciers van krachtig en invloedrijk beeldmateriaal. Beelden die aanvankelijk uit het wetenschappelijke vertoog worden verdrongen, doen (gerevitaliseerd en gezuiverd) vroeg of laat weer van zich spreken. Deze studie onderzoekt de fundamentele beelden (archetypen) die de wil tot weten (de cupido sciendi) door de eeuwen heen structureerden. Van het antieke beeld van het universum als een serie concentrische sferen (bollen) via de monsterbeelden van de moderne levenswetenschappen (zoals de gigantische gedrochten van het fossielenonderzoek of de minuscule monstertjes van de virologie) tot en met de hardnekkige gedachte dat we aan de vooravond staan van een door onszelf bewerkstelligde catastrofe, een beeld dat zich in de loop van de geschiedenis telkens weer aan nieuwe vormen van collectieve bezorgdheid weet te hechten: van Zondvloed en atoomoorlog via millenniumwisseling tot en met klimaatverandering. Dergelijke beelden moeten kritisch worden benaderd, ze kunnen de werkelijkheid vertekenen en verhullen, maar ons ook op risico’s attenderen. Zo zullen laboratoriumonderzoekers bij tijd en wijle daadwerkelijk monsters in de wereld zetten, die domesticatie en inburgering vergen, terwijl mondiale rampen bij tijd en wijle harde werkelijkheid worden. (shrink)