Social robotics has a high disruptive potential, for it expands the field of application of intelligent technology to practical contexts of a relational nature. Due to their capacity to “intersubjectively” interact with people, social robots can take over new roles in our daily activities, multiplying the ethical implications of intelligent robotics. In this paper, we offer some preliminary considerations for the ethical reflection on social robotics, so that to clarify how to correctly orient the critical-normative thinking in this arduous task. (...) We defend the ‘being perspective’ and its linked categories of ‘teleology’ and ‘interest’ as the ones from which to articulate the reflection. We argue that attending primarily to the ‘being’, before the ‘doing’, of robots allow us to correctly approach the core phenomenon of all ethical concerns on social robotics, avoiding the reductionisms in the ethical gaze to which the latter may lead. (shrink)

Profit-oriented service sectors such as tourism, hospitality, and entertainment are increasingly looking at how professional service robots can be integrated into the workplace to perform socio-cognitive tasks that were previously reserved for humans. This is a work in which social and labor sciences recognize the principle role of emotions. However, the models and narratives of emotions that drive research, design, and deployment of service robots in human–robot interaction differ considerably from how emotions are framed in the sociology of labor and (...) feminist studies of service work. In this paper, we explore these tensions through the concepts of affective and emotional labor, and outline key insights these concepts offer for the design and evaluation of professional service robots. Taken together, an emphasis on interactionist approaches to emotions and on the demands of affective labor, leads us to argue that service employees are under-represented in existing studies in human–robot interaction. To address this, we outline how participatory design and value-sensitive design approaches can be applied as complimentary methodological frameworks that include service employees as vital stakeholders. (shrink)