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  1. The Public Opinion Evolution under Group Interaction in Different Information Features.Jing Wei, Yuguang Jia, Yaozeng Zhang, Hengmin Zhu & Weidong Huang - 2022 - Complexity 2022:1-15.
    Before expressing opinions, most people usually consider the standpoint of their friends nearby to avoid being isolated, which may lead to the herding effect. The words of celebrities in social networks usually attract public attention and affect the opinion evolution in the entire network. This process also causes the similar status quo. In this study, we find that the key figures play the guiding roles in public opinions who undertake the group pressure from information amount. Therefore, we build the cost (...)
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  • The Nexus Between Human Resource Management Practices and Service Recovery Performance in Takaful Insurance Industry in Pakistan: The Mediating Role of Employee Commitment.Jie Mao, Saeed Siyal, Munawer Javed Ahmed, Riaz Ahmad, Chunlin Xin & Samina Qasim - 2022 - Frontiers in Psychology 12.
    Service recovery performance is very important for the takaful insurance industry for maintaining and attracting new clients, which in turn serves as a competitive advantage for the survival and continued future of the businesses. If the insurance sector could not maintain SRP, then the competitive advantage of the organizations could be decayed. Therefore, under the theoretical foundation of equity theory and resource-based theory, this research has investigated the link between human resources management practices and SRP directly and indirectly through the (...)
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  • Determining the critical factors of eWOM about corporate social responsibility on social networking sites: End users’ perspective.Yuchen Hu, Qingbo Tang, Xuan Wang & Shahid Ali - 2022 - Frontiers in Psychology 13.
    It is now possible to propagate CSR information through social media platforms. Electronic word of mouth directly impacts image and upcoming portfolios of the organization. Customers, employees, and other stakeholders generate revenue for the company. Our goal was to understand why people were sharing and commenting in response to terrible reports about corporate social responsibility on WeChat. A company’s desire to comment on and share CSR news and its perception of its own social and environmental responsibility were all presumed explanatory (...)
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