Abstract. This paper is concerned with the mental processes involved in intentional communication. I describe an agent's cognitive architecture as the set of cognitive dynamics (i.e., sequences of mental states with contents) she may entertain. I then describe intentional communication as one such specific dynamics, arguing against the prevailing view that communication consists in playing a role in a socially shared script. The cognitive capabilities needed for such dynamics are midreading (i.e., the ability to reason upon another individual's mental states), (...) and communicative planning (i.e., the ability to dynamically represent and act in a communicative situation). (shrink)

According to the objection raised by Fodor and Lepore, inferentialism is untenable because it cannot provide a distinction between meaning-constitutive and ‘utterly contingent’ inferences. As they argue, without the distinction, the meanings of expressions cannot be shared and, without the shared meanings, the successfulness of communication cannot be explained. In other words, without the distinction, inferentialism becomes committed to holism. The aim of this paper is to show that if we understand communication in terms of the coordination of actions, then (...) partial sharing of meanings, i.e. sharing of contextually relevant aspects of meanings, is a sufficient requirement for communication to be successful. As I argue, if we accept such a view of communication, then inferentialism can explain the successfulness of communication without relying on the notion of shared meanings and so it can navigate the muddy waters of holism. (shrink)

Establishing and maintaining mutual understanding in everyday conversations is crucial. To do so, people employ a variety of conversational devices, such as backchannels, repair, and linguistic entrainment. Here, we explore whether the use of conversational devices might be influenced by cross‐linguistic differences in the speakers’ native language, comparing two matched languages—Danish and Norwegian—differing primarily in their sound structure, with Danish being more opaque, that is, less acoustically distinguished. Across systematically manipulated conversational contexts, we find that processes supporting mutual understanding in (...) conversations vary with external constraints: across different contexts and, crucially, across languages. In accord with our predictions, linguistic entrainment was overall higher in Danish than in Norwegian, while backchannels and repairs presented a more nuanced pattern. These findings are compatible with the hypothesis that native speakers of Danish may compensate for its opaque sound structure by adopting a top‐down strategy of building more conversational redundancy through entrainment, which also might reduce the need for repairs. These results suggest that linguistic differences might be met by systematic changes in language processing and use. This paves the way for further cross‐linguistic investigations and critical assessment of the interplay between cultural and linguistic factors on the one hand and conversational dynamics on the other. (shrink)

We focus on a sui generis grounding move in Hindi-Urdu dialogue, namely 'voh hi na'. 'Voh' is third person pronoun and can function as a propositional anaphor in dialogue. 'Hi' and 'na' are two discourse particles in Hindi-Urdu. A dataset consisting of minimal pairs of dialogues is presented to get a better sense of the move. Using dynamic models of discourse structure, we propose a semantics for 'voh hi na' in terms of its update effects.

The study of human-human communication and the development of computational models for human-agent communication have diverged significantly throughout the last decade. Yet, despite frequently made claims of “super-human performance” in, e.g., speech recognition or image processing, so far, no system is able to lead a half-decent coherent conversation with a human. In this paper, we argue that we must start to re-consider the hallmarks of cooperative communication and the core capabilities that we have developed for it, and which conversational agents (...) need to be equipped with: incremental joint co-construction and mentalizing. We base our argument on a vast body of work on human-human communication and its psychological processes that we reason to be relevant and necessary to take into account when modeling human-agent communication. We contrast those with current conceptualizations of human-agent interaction and formulate suggestions for the development of future systems. (shrink)

Collaborative interaction pervades many everyday practices: work meetings, innovation and product design, education and arts. Previous studies have pointed to the central role of acknowledgement and acceptance for the success of joint action, by creating affiliation and signaling understanding. We argue that various forms of explicit miscommunication are just as critical to challenge, negotiate and integrate individual contributions in collaborative creative activities. Through qualitative microanalysis of spontaneous coordination in collective creative LEGO constructions, we individuate three interactional styles: inclusive, characterized by (...) acknowledgment and praise; instructional, characterized by self-repair; and integrative, characterized by widespread self- and other-repair. We then investigate how different interaction styles leave distinct material traces in the resulting LEGO models. The inclusive interaction style generally results in concatenations of individual contributions with little coherence and core narrative. The instructional style produces coherent, but largely individually driven models. Finally, the integrative style generates more innovative models, synthesizing individual contributions in shared narratives or schemas. (shrink)

According to a popular family of theories, assertions and other communicative acts should be understood as attempts to change the context of a conversation. Contexts, on this view, are publicly shared bodies of information that evolve over the course of a conversation and that play a range of semantic and pragmatic roles. I argue that this view is mistaken: performing a communicative act requires aiming to change the mind of one’s addressee, but not necessarily the context. Although changing the context (...) may sometimes be among a speaker’s aims, this should be seen as an extra-communicative aim, rather than one that is necessary for the performance of a communicative act. Along the way, I also argue that contexts needn’t play a role in linking anaphora to their antecedents. On the view that I defend, theories that take publicly shared contexts to play an essential role in the nature of communicative acts or anaphoric dependence conflate an artifact introduced by idealized models of conversation with a feature of the phenomenon being modeled. (shrink)

This paper examines distinctive discourse properties of preposed negative 'yes/no' questions (NPQs), such as 'Isn’t Jane coming too?'. Unlike with other 'yes/no' questions, using an NPQ '∼p?' invariably conveys a bias toward a particular answer, where the polarity of the bias is opposite of the polarity of the question: using the negative question '∼p?' invariably expresses that the speaker previously expected the positive answer p to be correct. A prominent approach—what I call the context-management approach, developed most extensively by Romero (...) and Han (2004)—attempts to capture speaker expectation biases by treating NPQs fundamentally as epistemic questions about the proper discourse status of a proposition. I raise challenges for existing context-managing accounts to provide more adequate formalizations of the posited context-managing content, its implementation in the compositional semantics and discourse dynamics, and its role in generating the observed biases. New data regarding discourse differences between NPQs and associated epistemic modal questions are introduced. I argue that we can capture the roles of NPQs in expressing speakers’ states of mind and managing the discourse common ground without positing special context-managing operators or treating NPQs as questions directly about the context. I suggest that we treat the operator introduced with preposed negation as having an ordinary semantics of epistemic necessity, though lexically associated with a general kind of endorsing use observed with modal expressions. The expressive and context-managing roles of NPQs are explained in terms of a general kind of discourse-oriented use of context-sensitive language. The distinctive expectation biases and discourse properties observed with NPQs are derived from the proposed semantics and a general principle of Discourse Relevance. (shrink)

Healey et al. use experiments with chat dialogues to test the hypothesis that language co‐ordination is driven by ‘running repairs’. They replace signals of understanding such as “okay” with weaker, ‘spoof’ signals like “ummm”, and replace specific requests for clarification like “on the left?” with signals that suggest a higher degree of misunderstanding like “what?”. The latter manipulation causes participants to switch rapidly to more abstract forms of referring expression.

This study investigates interpersonal processes underlying dialog by comparing two approaches, interactive alignment and interpersonal synergy, and assesses how they predict collective performance in a joint task. While the interactive alignment approach highlights imitative patterns between interlocutors, the synergy approach points to structural organization at the level of the interaction—such as complementary patterns straddling speech turns and interlocutors. We develop a general, quantitative method to assess lexical, prosodic, and speech/pause patterns related to the two approaches and their impact on collective (...) performance in a corpus of task-oriented conversations. The results show statistical presence of patterns relevant for both approaches. However, synergetic aspects of dialog provide the best statistical predictors of collective performance and adding aspects of the alignment approach does not improve the model. This suggests that structural organization at the level of the interaction plays a crucial role in task-oriented conversations, possibly constraining and integrating processes related to alignment. (shrink)

Good informal arguments offer justification for their conclusions. They go wrong if the justifications double back, rendering the arguments circular. Circularity, however, is not necessarily a single property of an argument, but may depend on (a) whether the argument repeats an earlier claim, (b) whether the repetition occurs within the same line of justification, and (c) whether the claim is properly grounded in agreed‐upon information. The experiments reported here examine whether people take these factors into account in their judgments of (...) whether arguments are circular and whether they are reasonable. The results suggest that direct judgments of circularity depend heavily on repetition and structural role of claims, but only minimally on grounding. Judgments of reasonableness take repetition and grounding into account, but are relatively insensitive to structural role. (shrink)

This article presents a detailed formal approach to concepts and concept combination. Sense generation is a competence‐level theory that attempts to respect constraints from the various cognitive sciences, and postulates “quasi‐classical” conceptual structures where attributes receive only one value (but are defeasible and so do not represent necessary and sufficient conditions on category membership) and where classification is binary (but explicitly context‐sensitive). It is also argued that any general theory of concepts must account for “privative” combinations (e.g., stone lion, fake (...) gun, apparent friend) as extreme test‐cases of representational and classificatory flexibility. The approach presented therefore provides a treatment of these combinations. The approach differentiates between the “lexical concept” (the stable information represented in a mental lexicon) which acts as a base from which the various “senses” (flexible contents associated with words and phrases in context, and used in classification) are “generated.” Generation allows nonmonotonicity, so that in different circumstances, different attributes may be defeated or modified. Classification is treated as relative to the perspective adopted, so that a classification acceptable from one perspective may be unacceptable from another, without contradiction. The result is a view that assumes bottom‐up priority in concept combination, where the range of senses generated by bottom‐up rules of combination is tempered by pragmatic‐communicative constraints on classification. An account of the representational and classification behavior of privative combinations is outlined, and the article concludes with a discussion of some of the implications of the approach. (shrink)

This paper explores two questions central to understanding the nature of formulaic sequences: (1) What are they for? and (2) What determines how many there are? The “Communicative Impact” model draws into a single account how language is shaped by cognitive processing on the one hand and socio-interactional function on the other: Formulaic sequences play a range of coordinated roles in neutralizing unanticipated perturbations in the cognitive management of language, so the speaker's socio-interactional goals can still be achieved. One role (...) involves compensatory actions to sustain fluency. However, these actions are themselves context-sensitive, so the balance of types of formulaic sequence will vary according to situation. The model applies equally to temporary cognitive pressure and chronic problems such as dementia and limited linguistic competency in a foreign language. (shrink)

This paper explores two questions central to understanding the nature of formulaic sequences: (1) What are they for? and (2) What determines how many there are? The “Communicative Impact” model draws into a single account how language is shaped by cognitive processing on the one hand and socio-interactional function on the other: Formulaic sequences play a range of coordinated roles in neutralizing unanticipated perturbations in the cognitive management of language, so the speaker's socio-interactional goals can still be achieved. One role (...) involves compensatory actions to sustain fluency. However, these actions are themselves context-sensitive, so the balance of types of formulaic sequence will vary according to situation. The model applies equally to temporary cognitive pressure and chronic problems such as dementia and limited linguistic competency in a foreign language. (shrink)

Backchannel choices affect conversational development. Some backchannels invite interlocutors to continue to the next part of what they are saying and others invite them to elaborate on what they have just said. We tested how communicative modality (audiovisual, audio, text), environmental setting (wholly in-lab, partially in the wild), and conversational goals (on-task, off-task) influenced backchannel usage by participants. We found that backchannel production depends on modality, setting, and goals. For example, we found that specific backchannels played a more prominent role (...) in self-motivated dialogue. Knowledge of how backchannels are used has both theoretical and practical implications. (shrink)

Our linguistic communication often takes the form of creating texts. In this paper, we propose that creating texts or ‘texting’ is a form of joint action. We examine the nature and evolution of this joint action. We argue that creating texts ushers in a special type of joint action, which, while lacking some central features of normal, everyday joint actions such as spatio-temporal collocation of agency and embodiment, nonetheless results in an authentic, strong, and unique type of joint action agency. (...) This special type of agency is already present in creating texts in general and is further augmented in creating texts through digital media. We propose that such a unique type of joint action agency has a transformative effect on the experience of our sense of agency and subjectivity. We conclude with the implications of the proposal for social cognition and social agency. The paper combines research in philosophy of mind with the emerging fields of digital humanities and text technology. (shrink)

Cet article introduit les formes de méta-discursivité qui concernent spécifiquement le niveau contributionnel. Après avoir rappelé la façon dont la pragmatique contemporaine a pu longtemps confondre les notions de contribution et d’énoncé, et après avoir présenté rapidement les principales conclusions des travaux qui depuis dix ans ont permis d’isoler et de caractériser les contributions comme ensemble d’énoncés contribuant à la définition du champ attentionnel, il définit et illustre la notion de commentaire méta-contributionnel et méta-discursif en présentant différentes formes de commentaires (...) méta-contributionnels, y compris les commentaires prosodiques, en expliquant comment ils structurent la réalité des échanges dans les dialogues. (shrink)

This paper presents and advocates an approach to the semantics of opinion statements, including matters of personal taste and moral claims. In this framework, ‘outlook-based semantics’, the circumstances of evaluation are not composed of a possible world and a judge ; rather, outlooks replace possible worlds in the role of circumstance of evaluation. Outlooks are refinements of worlds that settle not only matters of fact but also matters of opinion. Several virtues of the framework and advantages over existing implementations of (...) world-judge relativism are demonstrated in this paper. First, world-judge relativism does not actually explain the ‘disagreement’ of ‘faultless disagreement’, while a straightforward explanation suggests itself in outlook-based semantics. Second, outlook-based semantics provides an account of subjective attitude verbs that can capture lack of opinionatedness. Third, outlook-based semantics unproblematically explains the connection-building role of aesthetic discourse and the group-relevance of discretionary assertions, while capturing the same effects in world-judge relativism obviates the purpose of the judge parameter. Finally, because the proposed circumstances of evaluation are entirely analogous to possible worlds, the framework is easy to use and extend. (shrink)

In this paper recent research involving interdisciplinary ethnography is presented as an exploration of its contribution to studies of people and technology in the workplace. Three main patterns of interaction between ethnography and ‘the others’ are examined. First, the influence of ethnography in promoting people-oriented perspectives of technology is discussed with reference to workplace studies in manufacturing. Second, ethnography contribution to the development of hybrid methods for the design and implementation of technology for use in the workplace is illustrated by (...) several examples of such frameworks. Third, the influence of ethnographic research to providing a theoretical basis for computer-mediated communication is explored and documented by analyses of design teams working together as part of construction projects. From a practical point of view, this exploration has resulted in a brief discussion of the broad range of ‘users’ in the real-life workplace who benefit from ethnographic research. Future work in this area will rely on a reflexive stance on the part of the ethnographer in relation to both users of technology and users of ethnography. (shrink)

This article reports on an empirical investigation of long-term use of a groupware system in a spatially and massively distributed network of educators. It is a case study based investigation aimed at understanding the impacts of collaboration technology in supporting social interaction. The paradigm of social constructivism and the perspective of structuration are proposed as frameworks for understanding the impacts of technology on mediating social interaction. Utilizing these perspectives in an empirical investigation, the case study findings demonstrate how collaboration technology (...) can serve as a change agent in transforming the culture and structure of social interaction. This is enacted in two ways: through the various meanings which people construct when interacting with technology and in benefiting from the structural properties of a system through its technical affordances. (shrink)

"Notwithstanding the magisterial work of the psychologists H. H. Clark and A. Trognon, in comparison with sociology and linguistics a veritable psychology of dialogue still remains little elaborated. This paper analyses epistemological obstacles facing such an enterprise, arguing that dialogue can not be understood as a ‘window’ on the individual mind. A vision of dialogue as a process of collective thinking, with the exchange as the fundamental unit of analysis, is sketched out. Dialogue is a complex system, involving multidirectional relations (...) between situational representations, communicative action and emergent thinking. Keywords: dialogue, collective thinking, interaction analysis, methodology, complex systems. ". (shrink)

During communication, we form assumptions about what our communication partners know and believe. Information that is mutually known between the discourse partners—their common ground—serves as a backdrop for successful communication. Here we present an introduction to the focus of this topic, which is the role of memory in common ground and language use. Two types of questions emerge as central to understanding the relationship between memory and common ground, specifically questions having to do with the representation of common ground in (...) memory, and the use of common ground during language processing. (shrink)

Paulina Sliwa (2015) argues that knowing why p is necessary and sufficient for understanding why p. She tries to rebut recent attacks against the necessity and sufficiency claims, and explains the gradability of understanding why in terms of knowledge. I argue that her attempts do not succeed, but I indicate more promising ways to defend reductionism about understanding why throughout the discussion.

This paper presents a theorisation of collaborative activity that was developed in the research field known as “collaborative learning”, in order to understand the processes of co-elaboration of meaning and knowledge. Collaboration, as distinguished from cooperation, coordination and collective activity, is defined as a continued and conjoined effort towards elaborating a “joint problem space” of shared representations of the problem to be solved. An approach to analysing the processes of co-construction of a joint problem space is outlined, in terms of (...) inter-discursive operations, together with approaches to defining different forms of cooperative activity. In conclusion, the specificity of this approach to defining collaboration is discussed in relation to other fields of research. (shrink)

Beyond the observation that both speakers and listeners rapidly inspect the visual targets of referring expressions, it has been argued that such gaze may constitute part of the communicative signal. In this study, we investigate whether a speaker may, in principle, exploit listener gaze to improve communicative success. In the context of a virtual environment where listeners follow computer-generated instructions, we provide two kinds of support for this claim. First, we show that listener gaze provides a reliable real-time index of (...) understanding even in dynamic and complex environments, and on a per-utterance basis. Second, we show that a language generation system that uses listener gaze to provide rapid feedback improves overall task performance in comparison with two systems that do not use gaze. Aside from demonstrating the utility of listener gaze in situated communication, our findings open the door to new methods for developing and evaluating multi-modal models of situated interaction. (shrink)

We present an account of semantics that is not construed as a mapping of language to the world but rather as a mapping between individual meaning spaces. The meanings of linguistic entities are established via a “meeting of minds.” The concepts in the minds of communicating individuals are modeled as convex regions in conceptual spaces. We outline a mathematical framework, based on fixpoints in continuous mappings between conceptual spaces, that can be used to model such a semantics. If concepts are (...) convex, it will in general be possible for interactors to agree on joint meaning even if they start out from different representational spaces. Language is discrete, while mental representations tend to be continuous—posing a seeming paradox. We show that the convexity assumption allows us to address this problem. Using examples, we further show that our approach helps explain the semantic processes involved in the composition of expressions. (shrink)

Future professionals should be prepared for scientific reasoning, i.e., to construct and apply scientific knowledge, in order to analyze and solve problems in their professional practice. Yet, future practitioners’ scientific reasoning skills often seem to be deficient when solving practical problems. This dissertation explores to what extent collaboration may foster the engagement of future practitioners in scientific reasoning: i.e., in epistemic processes and in referring to scientific content knowledge. Therefore, two studies were conducted to compare collaborative and individual problem solving (...) of pre-service teachers regarding their scientific reasoning. Study 1 investigates the effect of group heterogeneity with respect to problem solving scripts on scientific reasoning. Study 2 explores to what extent Epistemic Network Analysis can serve as a methodological approach for measuring scientific reasoning. As part of Study 1, pre-service teachers solved an educational problem either as individuals or as pairs. Collaboration showed a mixed effect on scientific reasoning processes: pairs engaged more in explaining and reasoning about the problem and drew more conclusions, while individuals engaged more in generating solutions. Additional analyses showed that the more heterogeneous pairs were regarding their members’ problem solving scripts the more they engaged in hypothesizing and evaluating evidence and the less they engaged in generating solutions. Finally, pairs less often referred to scientific content than individuals did during problem solving. Study 2 further analyzed the data by applying Epistemic Network Analysis. This method has the advantage of analyzing patterns of connections between epistemic processes, i.e., epistemic networks of scientific reasoning. The central epistemic process for pairs was evidence evaluation, which they frequently used in combination with hypothesizing and communicating and scrutinizing. On the other hand, the most characteristic process in individuals’ scientific reasoning was solution generation, which very often co-occurred with hypothesizing and evidence evaluation. The overall results indicate that if the aim is to develop a more reflective understanding of the problem, future practitioners should collaborate with each other, especially in heterogeneous settings. However, they should be supported to share knowledge regarding scientific theories and evidence as well as to reach a mutual understanding on the problem after a certain time so as to be able to have the capacity of generating solutions. Moreover, the different effects of collaboration on the process and content aspects of scientific reasoning imply that scientific reasoning might not be a unidimensional construct, and its process and content levels should be differentiated in future research. A further important methodological implication is that the process aspect of scientific reasoning can be analyzed as a network of interconnected skills and such analysis might bring more explanatory value than the mere reliance on frequencies of occurrences of isolated activities. (shrink)

In this article we present the bases for a computational theory of the cognitive processes underlying human communication. The core of the article is devoted to the analysis of the phases in which the process of comprehension of a communicative act can be logically divided: (1) literal meaning, where the reconstruction of the mental states literally expressed by the actor takes place: (2) speaker's meaning, where the partner reconstructs the communicative intentions of the actor; (3) communicative effect, where the partner (...) possibly modifies his own beliefs and intentions; (4) reaction, where the intentions for the generation of the response are produced; and (5) response, where an overt response is constructed. The model appears to be compatible with relevant facts about human behavior. Our hypothesis is that, through communication, an actor tries to exploit the motivational structures of a partner so that the desired goal is generated. A second point is that social behavior requires that cooperation be maintained at some level. In the case of communication, cooperation is, in general, pursued even when the partner does not adhere to the actor's goals, and therefore no cooperation occurs at the behavioral level. This important distinction is reflected in the two kinds of game we introduce to account for communication. The main concept implied in communication is that two agents overtly reach a situation of shared mental states. Our model deals with sharedness through two primitives: shared beliefs and communicative intentions. (shrink)

We studied collaborative skill acquisition in a dynamic setting with the game Co-op Space Fortress. While gaining expertise, the majority of subjects became increasingly consistent in the role they adopted without being able to communicate. Moreover, they acted in anticipation of the future task state. We constructed a collaborative skill acquisition model in the cognitive architecture ACT-R that reproduced subject skill acquisition trajectory. It modeled role adoption through reinforcement learning and predictive processes through motion extrapolation and learned relevant control parameters (...) using both a reinforcement learning procedure and a new to ACT-R supervised learning procedure. This is the first integrated cognitive model of collaborative skill acquisition and, as such, gives us valuable insights into the multiple cognitive processes that are involved in learning to collaborate. (shrink)

This paper studies the uses of proper names within a communication-theoretic setting, looking at both the conditions that govern the use of a name by a speaker and those involved in the correct interpretation of the name by her audience. The setting in which these conditions are investigated is provided by an extension of Discourse Representation Theory, MSDRT, in which mental states are represented as combinations of propositional attitudes and entity representations . The first half of the paper presents the (...) features of this framework that are needed to understand its application to the account of names that follows. N-labelled entity representations, where N is a proper name, play a pivotal part in this account: A speaker must have an N-labelled ER in order to be in a position to use a name N, and the interpreter must either have such a representation, or else construct one as part of his interpretation. The paper distinguishes different types of name uses in terms of what they presuppose about the role of N-labelled ERs on the side of the interpreter. (shrink)

We explore in this paper the relation between activities, communication channels and media, and common ground building in global teams. We define re-representation as a sequence of representations of the same concept using different communication channels and media. We identified the re - representation technique to build common ground that is used by team members during multimodal and multimedia communicative events in cross-disciplinary, geographically distributed settings. Our hypotheses are as follows: (1) Significant sources of information behind decisions and request for (...) actions are embedded within the fabric of communicative events in which participants use both informal and formal media to express their ideas. Capturing these information sources can facilitate common ground building and accelerate the execution of action requests. (2) Re-representations of concepts, i.e., sequences of representations using diverse media and communication channels, mediate and accelerate common ground building. (3) The use of intra- or interdisciplinary re-representations correlates with high team performance, i.e., effective team process and high product quality. We used AEC Global Teamwork course offered in 2008–2009 as the testbed for our study to validate our hypothesis. (shrink)

What the participants share, their common “sense” of the world, creates a foundation, a framing, an orientation that enables human actors to see and act in coordination with one another. For recurrent activities, the methods the participants use to understand each other as they act change, making the intersubjective space in which actors operate richer and easier to produce. This article works through some of the issues that emerge from a close examination of intersubjectivity as it is managed through representation (...) and interaction. The data that are presented document, in detail, a sequence of related interactions, within and across episodes of cooperation, where continuity and change can be observed. The emergence of conversational structure and coordinating representations are significant milestones in the long‐term development of a representational practice that support the runtime co‐construction of intersubjective space. Conversational structures emerge interactively to mediate recurrent points of coordination in the domain activity, and only secondarily the conversation itself. Coordinating representations change the representational practice of the participants by making it easier to manage their “shared view” of the collective work, enabling the participants to make progress, expand the field of the common activity, while exhibiting more control of if and when explicit grounding occurs. (shrink)

Inspired by early proposals in philosophy, dominant accounts of language posit a central role for mutual knowledge, either encoded directly in common ground, or approximated through other cognitive mechanisms. Using existing empirical evidence from language and memory, we challenge this tradition, arguing that mutual knowledge captures only a subset of the mental states needed to support communication. In a novel theoretical proposal, we argue for a cognitive architecture that includes separate, distinct representations of the self and other, and a cognitive (...) process that compares these representations continuously during conversation, outputting both similarities and differences in perspective. Our theory accounts for existing data, interfaces with findings from other cognitive domains, and makes novel predictions about the role of perspective in language use. We term this new account the Multiple Perspectives Theory of mental states in communication. (shrink)

During dialog, references are presented, accepted, and potentially reused. Two experiments were conducted to examine reuse in a naturalistic setting. In Experiment 1, where the participants interacted face to face, self-presented references and references accepted through verbatim repetition were reused more. Such biases persisted after the end of the interaction. In Experiment 2, where the participants interacted over the phone, reference reuse mainly depended on whether the participant could see the landmarks being referred to, although this bias seemed to be (...) only transient. Consistent with the memory-based approach to dialog, these results shed light on how differences in accessibility in memory affect the unfolding of the interaction. (shrink)

In this paper we investigate the effect of level of understanding revealed by feedback in the form of clarification requests from a route follower on a route giver’s spatial perspective choice in their response in route instruction dialogues. In an experiment varying the level of understanding displayed by route follower clarification requests (the independent variable), route giver perspective switching in response to this feedback is investigated. Three levels of understanding displayed by feedback are investigated: (1) low-level clarification requests indicating that (...) the instruction was not processed, (2) semantic-level clarification requests indicating that the spatial direction given in the instruction could not be resolved as the speaker of the clarification request could not interpret which perspective was intended, and (3) high-level feedback which indicates that the route giver’s instruction was understood but which note an obstacle to following the instruction. Results show that perspective choice, which is a conceptual feature of language use, is sensitive to perceived level of addressee understanding. We found that route givers consistently switch perspectives in responding to semantic-level clarification requests but not in response to low-level ones, and also that switching occurs more for high-level feedback than for low-level feedback. We address how dialogue systems can take advantage of these findings by modelling our results in an Information State model of dialogue, presenting update rules for response generation which account for our findings and also update rules which enable generation of the feedback themselves. (shrink)

Skilled cooperative action means being able to understand the communicative situation and know how and when to respond appropriately for the purpose at hand. This skill is of the performance of knowledge in co-action and is a form of social intelligence for sustainable interaction. Social intelligence, here, denotes the ability of actors and agents to manage their relationships with each other. Within an environment we have people, tools, artefacts and technologies that we engage with. Let us consider all of these (...) as dynamic representations of knowledge. When this knowledge becomes enacted, i.e., when we understand how to use it to communicate effectively, such that it becomes invisible to us, it becomes knowledge in co-action. A challenge of social intelligence design is to create mediating interfaces that can become invisible to us, i.e., as an extension of ourselves. In this paper, we present a study of the way people use surfaces that afford graphical interaction, in collaborative design tasks, in order to inform the design of intelligent user interfaces. This is a descriptive study rather than a usability study, to explore how size, orientation and horizontal and vertical positioning, influences the functionality of the surface in a collaborative setting. (shrink)

This paper presents a theorisation of collaborative activity that was developed in the research field known as “collaborative learning”, in order to understand the processes of co-elaboration of meaning and knowledge. Collaboration, as distinguished from cooperation, coordination and collective activity, is defined as a continued and conjoined effort towards elaborating a “joint problem space” of shared representations of the problem to be solved. An approach to analysing the processes of co-construction of a joint problem space is outlined, in terms of (...) inter-discursive operations, together with approaches to defining different forms of cooperative activity. In conclusion, the specificity of this approach to defining collaboration is discussed in relation to other fields of research. (shrink)

In team-based tasks, successful communication and mutual understanding are essential to facilitate team coordination and performance. It is well-established that an important component of human conversation is the maintenance of common ground. Maintaining common ground has a number of associated processes in which conversational participants engage. Many of these processes are lacking in current synthetic teammates, and it is unknown to what extent this lack of capabilities affects their ability to contribute during team-based tasks. We focused our research on how (...) teams package information within a conversation, by which we mean specifically whether information is explicitly mentioned or implied, and how multiple pieces of information are ordered both within single communications and across multiple communications. We re-analyzed data collected from a simulated remotely-piloted aerial system task in which team members had to specify speed, altitude, and radius restrictions. The data came from three experiments: the “speech” experiment, the “text” experiment, and the “evaluation” experiment. We asked first whether teams settled on a specific routine for communicating the speed, altitude, and radius restrictions, and whether this process was different if the teams communicated in speech compared to text. We then asked how receiving special communication instructions in the evaluation experiment impacted the way the human teammates package information. We found that teams communicating in either speech or text tended to use a particular order for mentioning the speed, altitude, and radius. Different teams also chose different orders from one another. The teams in the evaluation experiment, however, showed unnaturally little variability in their information ordering and were also more likely to explicitly mention all restrictions even when they did not apply. Teams in the speech and text experiments were more likely to leave unnecessary restrictions unmentioned, and were also more likely to convey the restrictions across multiple communications. The option to converge on different packaging routines may have contributed to improved performance in the text experiment compared some of the conditions in the evaluation experiment. (shrink)