This article presents an applied discussion of the possibility of integrating conversation analysis (CA) methodology into that of machine learning. The aim is to improve the detection of that which resembles disengagement in the interaction between a robot and a human. We offer a novel analytical assemblage at the heart of the two disciplines, and namely on the level of the annotation schemes provided by conversation analysis transcription methods. First, we demonstrate that the need for a stable structure in establishing (...) an interaction scenario and in designing robot behaviours does not prevent the emergence of ordinariness or creativity among the participants engaged in this interaction. Secondly, based on an actual case, we emphasize the possibility of systematicness in CA transcription to support the choice (a) of the categories targeted by prediction methods and defined by the annotation scheme, and (b) of the verbal and non-verbal features used to create prediction models. (shrink)

The study of human-human communication and the development of computational models for human-agent communication have diverged significantly throughout the last decade. Yet, despite frequently made claims of “super-human performance” in, e.g., speech recognition or image processing, so far, no system is able to lead a half-decent coherent conversation with a human. In this paper, we argue that we must start to re-consider the hallmarks of cooperative communication and the core capabilities that we have developed for it, and which conversational agents (...) need to be equipped with: incremental joint co-construction and mentalizing. We base our argument on a vast body of work on human-human communication and its psychological processes that we reason to be relevant and necessary to take into account when modeling human-agent communication. We contrast those with current conceptualizations of human-agent interaction and formulate suggestions for the development of future systems. (shrink)