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Conflict in Roles

Business and Society 53 (3):440-460 (2014)

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  1. Emotional Intelligence and Deception: A Theoretical Model and Propositions.Joseph P. Gaspar, Redona Methasani & Maurice E. Schweitzer - 2022 - Journal of Business Ethics 177 (3):567-584.
    Deception is pervasive in negotiations and organizations, and emotions are critical to using, detecting, and responding to deception. In this article, we introduce a theoretical model to explore the interplay between emotional intelligence (the ability to perceive and express, understand, regulate, and use emotions) and deception in negotiations. In our model, we propose that emotional intelligence influences the decision to use deception, the effectiveness of deception, the ability to detect deception, and the consequences of deception (specifically, trust repair and retaliation). (...)
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  • (1 other version)When Lying Does Not Pay: How Experts Detect Insurance Fraud.Danielle E. Warren & Maurice E. Schweitzer - 2018 - Journal of Business Ethics 150 (3):711-726.
    A growing literature has focused on understanding how to detect and deter unethical consumer behavior. In this work, we focus on a particularly important type of unethical consumer behavior, consumer insurance fraud, and we analyze a unique dataset to understand how experts investigate suspicious claims. Two separate but related literatures inform the process of investigating suspicious insurance claims. The first literature is grounded in field research and emphasizes the importance of secondary sources. The second literature is grounded in laboratory studies (...)
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