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  1. Is the customer always right? Class, service and the production of distinction in Chinese department stores.Amy Hanser - 2007 - Theory and Society 36 (5):415-435.
    This article argues that service interactions can serve as key sites for the recognition and performance of class distinctions in urban China. The author develops the concept of distinction work to describe service work in which a key part of the service interaction becomes the recognition of a customer’s class position. A contrast between working-class and luxury service environments in urban China demonstrates that distinction work becomes especially important when retailers compete over customers who themselves seek social distinction from their (...)
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  • “This isn't Paradise—I Work Here”: Global Restructuring, the Tourism Industry, and Women Workers in Caribbean Costa Rica.Darcie Vandegrift - 2008 - Gender and Society 22 (6):778-798.
    Tourism has received relatively scant attention in feminist analysis of women's work under economic restructuring. The industry creates a sector without a shop floor based on the provision of authenticity, leisure, and price-sensitive services. Migrant women from the First World and the Third World labor with national workers in a highly informalized and stratified employment setting. This article examines how structural conditions shape tourism employment in Puerto Viejo, Costa Rica. Drawing from data including observation, interviews, and a longitudinal business survey, (...)
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  • Tang Wei.Donald Stephanie Hemelryk - 2010 - Theory, Culture and Society 27 (4):46-68.
    This article discusses the Tang Wei incident, which evolved across the first half of 2008, during the run-up to the Olympic Games in Beijing. Tang Wei is a Chinese actress whose breakthrough role in Ang Lee’s film Lust, Caution caused a sensation amongst Chinese audiences. The nudity and sex scenes in the film were explicit, and as such challenged accepted norms in film content. This aspect of the film, combined with the characterization of a national traitor as a heroine, caused (...)
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  • Plastic Bodies: Women Workers and Emerging Body Rules in Service Work in Urban India.Asiya Islam - 2022 - Gender and Society 36 (3):422-444.
    Drawing on the narratives of young lower-middle-class women employed in cafés, call centers, shopping malls, and offices in Delhi, India, in this paper I identify malleability or “plasticity” of the body as an important feature of contemporary service work. As neophyte service professionals, young women mold themselves to the middle-/upper-class milieu of their workplaces through clothes, makeup, and body language. Such body plasticity can be experienced as enabling: Identifying with the image of the “New Indian Woman,” young women enter the (...)
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