We propose a theoretical framework that highlights the most important consequences of complexity for the form and evolution of projects and use it to develop a typology of project complexity. This framework also enables us to deepen the understanding of how knowledge production and flexibility strategies enable project participants to address complexity. Based on this understanding, we advance a number of propositions regarding the strategies that can be most effective for different categories of complexity. These results contribute to the integration (...) of various strands in the research on project complexity and provide a roadmap for further research on the strategies for addressing it. (shrink)

Integrating information systems has become a key goal for governments worldwide. Systems of “authentic registers,” for instance, provide government agencies with information from databases acknowledged as the only legitimate sources of data. Concerns are thus arising about the risks for democratic accountability constituted by more and more integrated governmental IS. Studies call for a new research agenda that investigates the redistribution of authority and accountability entailed by interoperable IS. This article contributes to this endeavor by suggesting the “vectorial glance” as (...) a research framework that works along two lines. First, by recovering the science and technology studies notion of “infrastructural inversion,” it looks at the technical minutiae of interoperability projects as strategic sites where institutional shifts—and eventually state transformation—can become visible. Second, by defining interoperability as a performative process of boundary reordering, it opens research to the possibility that institutional identities be reconstituted along different lines. Just as vector graphics are based on paths that lead through control points without being bound to underlying pixels, so the vectorial glance runs across boundaries without implicitly assuming that they are immutable and/or a priori relevant for the analysis. This article draws on a case study observed while working at a major project of civil registers integration in Italy. (shrink)

Standardisation is increasingly seen as a means to insert ethics in innovation processes. We examine the institutionalisation of responsible innovation in de jure standardisation as this is an important but unexplored research area. In de jure standardisation, stakeholders collaborate in committees to develop standards. We adopt the anticipation, inclusion, reflexivity, and responsiveness responsible innovation framework as our theoretical lens. Our study suggests that responsible standardisation processes should embody forms of these four dimensions. We investigate the institutionalisation of these dimensions and (...) identify 96 factors that can motivate, hinder, or facilitate responsible standardisation. Factors were found through in-depth interviews with managers of a standard developing organisation. These are subsequently validated/rejected using surveys completed by committee representatives. The results suggest that the social desirability of standards is not self-evident. This study could pave the way for future research on responsible standardisation processes, complementing research on legitimacy, responsible innovation, and standardisation. (shrink)

In recent years, a dramatic increase in the study of infrastructure has occurred in the social sciences and humanities, following upon foundational work in the physical sciences, architecture, planning, information science, and engineering. This article, authored by a multidisciplinary group of scholars, probes the generative potential of infrastructure at this historical juncture. Accounting for the conceptual and material capacities of infrastructure, the article argues for the importance of paradox in understanding infrastructure. Thematically the article is organized around three key points (...) that speak to the study of infrastructure: ruin, retrofit, and risk. The first paradox of infrastructure, ruin, suggests that even as infrastructure is generative, it degenerates. A second paradox is found in retrofit, an apparent ontological oxymoron that attempts to bridge temporality from the present to the future and yet ultimately reveals that infrastructural solidity, in material and symbolic terms, is more apparent than actual. Finally, a third paradox of infrastructure, risk, demonstrates that while a key purpose of infrastructure is to mitigate risk, it also involves new risks as it comes to fruition. The article concludes with a series of suggestions and provocations to view the study of infrastructure in more contingent and paradoxical forms. (shrink)

The relevance of different concepts of computer software (henceforth SW) rights is analysed from the viewpoint of divergent sociopolitical doctrines. The question of software rights is considered from the ontological assumptions, on one extreme, to the relevance of current practical applications of SW rights (such as copyright and patent), on the other extreme. It will be argued (from a non-descriptive/non-cognitive account) that the current expression of SW rights in Western societies (namely copyright, excluding patent) can be seen to be fair (...) from the viewpoint of the theses of agreed rights and universalisability. Finally, given that such practice is neither immoral, nor irrelevant-but fair (based on the ad ignorantiam argument)-we have good reason to respect it rather than violate or demolish it. (shrink)

: Several recent studies in science and technology studies (STS), and in the history of science and technology, have highlighted the stochastic and uncontrollable nature of technological trajectory. In this paper I will examine three technologies--the Triode, the numerically controlled (NC) machine tool, and the Internet--each of which reflects a different aspect of technological uncertainty. I will argue that the Triode's seemingly unpredictable evolution is partly caused by limitations in our present historical knowledge about it. The NC machine's mysteriously unpredictable (...) life emerged partly from the unpredictability in the conflict between workers and managers, and partly from historians' blurring the boundary between workers and managers, combining them into one general category--humans--and contrasting humans with machines. Finally, I will show that the Internet's tremendous momentum should not be interpreted as showing technology's autonomous life, since American engineers constantly intervened in its course through public shows and through the negotiation for international standardization procedures. On this basis, I will also critically examine the cultural meaning of autonomous technology including the constructivist discourses of nonhuman agency. (shrink)