The aim of this article is to investigate the relatively neglected and under-theorized area of ethical mindsets in the Australian services sector. Employing a mixed-methods approach, quantitative data was collected through online survey of 66 items and qualitative data was collected by focus group interviews with 20 participants. An analysis of the survey data suggests that ethical mindsets exist, and the qualitative analysis allowed the identified components to be refined. This research potentially adds to developing business ethics literature about ethical (...) mindsets and contributes to the methodological debate about the efficacy of online surveys and the mixed-methods approach. (shrink)