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  1. ‘Articulating the unsaid’ via and-prefaced formulations of others’ talk.Galina B. Bolden - 2010 - Discourse Studies 12 (1):5-32.
    This article provides a conversation analytic description of a previously unstudied conversational action: ‘articulating the unsaid’ via and-prefaced formulations of other people’s talk. Contributing to the extant research on formulations and on interactional functions of discourse markers, the article shows that and-prefaced formulations accomplish a distinct conversational action that has the following features: these formulations are assertions about the addressee’s domain of knowledge that perform a repair operation in the form of a request for confirmation; they articulate a ‘missing’ element (...)
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  • On affiliation and alignment: Non-cooperative uses of anticipatory completions in the context of tellings.Anna Vatanen, Trine Heinemann & Marja Etelämäki - 2021 - Discourse Studies 23 (6):726-758.
    In this paper, we address the larger notion of cooperation in interaction and its underlying dimensions as defined in Conversation Analysis: alignment and affiliation. Focusing on three cases from three different languages we investigate a specific practice, that of anticipatory completions, in a particular context, that of storytelling, and show that the practice of completing another speaker’s turn in an anticipatory manner is not de facto definable as either an aligning or non-aligning action, nor can it be said to be (...)
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  • Questions, questioning, and institutional practices: an introduction.Jessica Robles & Karen Tracy - 2009 - Discourse Studies 11 (2):131-152.
    This article introduces the special issue on questions, questioning, and institutional practices. We begin by considering how questioning as a discursive practice is a central vehicle for constructing social worlds and reflecting existing ones. Then we describe the different ways questions and question have been defined, typologized, and critiqued, in general and within seven institutions including policing, the courts, medicine, therapy, research interviews, education, and mediated political exchanges. The introduction concludes with a preview of the articles in the special issue.
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  • Closing the gap in customer service encounters: Customers’ use of upshot formulations to manage service responses.Heidi Kevoe-Feldman - 2015 - Pragmatics and Society 6 (1):67-88.
    Within the context of service inquiries, and the specialized inferential logic associated with the particularized activities there is a gap in the orientations of customers and service representatives. Specifically, one problem that arises in customer service encounters is that customers and service representatives appear to arrive at different understandings of what constitutes a relevant response to a service inquiry. By examining one type of customer service context, calls to an electronic repair facility, this article offers a conversation analytic account of (...)
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  • Registering revision: The reduplicated Danish change-of-state token nå.Trine Heinemann - 2016 - Discourse Studies 18 (1):44-63.
    Reduplication is a phenomenon that can be applied to various linguistic units. In this article, I determine what action the reduplication of the Danish change-of-state token nå accomplishes in interaction. Following previous research on reduplication and using the method of Conversation Analysis, I show that reduplicated nå serves to register that the previous turn at talk implemented a larger course of action, namely that of revision.
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  • Hijacking the dispatch protocol: When callers pre-empt their reason-for-the-call in emergency calls about cardiac arrest.Judith Finn, Teresa A. Williams, Austin Whiteside, Kay L. O’Halloran, Stephen Ball & Marine Riou - 2018 - Discourse Studies 20 (5):666-687.
    This article examines emergency ambulance calls made by lay callers for patients found to be in cardiac arrest when the paramedics arrived. Using conversation analysis, we explored the trajectories of calls in which the caller, before being asked by the call-taker, said why they were calling, that is, calls in which callers pre-empted a reason-for-the-call. Caller pre-emption can be disruptive when call-takers first need to obtain an address and telephone number. Pre-emptions have further implications when call-takers reach the stage when (...)
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