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  1. Consumer Rights Paradigm: Development of the Construct in the Jordanian Context.Sami Alsmadi & Ibrahim Alnawas - 2019 - Journal of Business Ethics 159 (3):777-794.
    Due to the lack of empirical measures of consumer rights in developing countries in particular, this research aimed to tackle this issue in the context of Jordan. The research adopted a triangulated methodology of initial inductive research work followed by a deductive research approach, implemented empirically. Data were collected from 660 consumers, using a mall intercept method. Multiple statistical techniques were employed for data analysis, using SPSS-23 and a structural equation model. Three key findings emerged from the current research work. (...)
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  • Prosocial Compensation Following a Service Failure: Fulfilling an Organization’s Ethical and Philanthropic Responsibilities.Jean-Pierre Thomassen, Marijke C. Leliveld, Kees Ahaus & Steven Van de Walle - 2020 - Journal of Business Ethics 162 (1):123-147.
    Prosocial compensation is a corporate social responsibility practice that involves donating money to a charitable cause on behalf of customers as a means to compensate them for their loss after a service failure. In order to determine the effectiveness of PC, we carried out three experiments while also comparing its effectiveness within private and public settings. Experiment 1 focused on the signaling effects of communicating the promise to offer PC to potential customers in the event of service failure. Results show (...)
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  • Freedom of the Will and Consumption Restrictions.Ronald Paul Hill - 2020 - Journal of Business Ethics 164 (2):311-324.
    There is a long-standing interest in business ethics around the concept of free will, but study of its possible influence on consumer behavior is only in the nascent stage. This lack of research is particularly acute in certain consumption contexts, especially ones based on highly restricted access that appear to suggest abrogation of the will. In this paper, we offer a novel approach that involves reexamination of qualitative/ethnographic research that has chronicled consumption restrictions without consideration of potential implications for free (...)
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  • Food sovereignty and consumer sovereignty: two antagonistic goals?Cristian Timmermann, Georges Félix & Pablo Tittonell - 2018 - Agroecology and Sustainable Food Systems 42 (3):274-298.
    The concept of food sovereignty is becoming an element of everyday parlance in development politics and food justice advocacy. Yet to successfully achieve food sovereignty, the demands within this movement have to be compatible with the way people are pursuing consumer sovereignty, and vice versa. The aim of this article is to examine the different sets of demands that the two ideals of sovereignty bring about, analyze in how far these different demands can stand in constructive relations with each other (...)
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