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  1. Doing business and constructing identities through small talk in workplace instant messaging.Bernie Chun Nam Mak - 2019 - Pragmatics and Society 10 (4):559-583.
    This paper describes how bilingual colleagues living in Hong Kong make small talk in instant messaging to achieve various business-oriented goals and construct multiple identities in the discursive process. Guided by James Paul Gee’s revised framework of discourse analysis, the analyses evidenced that, overall, colleagues use small talk in instant messages to maintain minimal ties with distant partners, fill in silence during computer work, affect informal decision-making at work, and to diffuse useful surrounding information into business talk. These instances interplay (...)
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  • Discursive control and power in virtual meetings.Gail Forey & Jane Lockwood - 2016 - Discourse and Communication 10 (4):323-340.
    Ways of communicating effectively in spoken English, using technology, in a virtual globalized context have received little attention from applied linguists. The role of language in synchronous computer-mediated discourse used in virtual teamwork is now emerging as a key area of research concern in business management and information technology disciplines. This article uses linguistic frameworks, most particularly critical discourse analysis and systemic functional linguistics, in particular appraisal analysis, to demonstrate how interpersonal meanings may create dominance, power and solidarity within a (...)
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