The development and deployment of chatbot technology, while spanning decades and employing different techniques, require innovative frameworks to understand and interrogate their functionality and implications. A mere technocentric account of the evolution of chatbot technology does not fully illuminate how conversational systems are embedded in societal dynamics. This study presents a structured examination of chatbots across three societal dimensions, highlighting their roles as objects of scientific research, commercial instruments, and agents of intimate interaction. Through furnishing a dimensional framework for the (...) evolution of conversational systems — from laboratories to marketplaces to private lives— this article contributes to the wider scholarly inquiry of chatbot technology and its impact in lived human experiences and dynamics. (shrink)

The development and deployment of chatbot technology, while spanning decades and employing different techniques, require innovative frameworks to understand and interrogate their functionality and implications. A mere technocentric account of the evolution of chatbot technology does not fully illuminate how conversational systems are embedded in societal dynamics. This study presents a structured examination of chatbots across three societal dimensions, highlighting their roles as objects of scientific research, commercial instruments, and agents of intimate interaction. Through furnishing a dimensional framework for the (...) evolution of conversational systems — from laboratories to marketplaces to private lives— this article contributes to the wider scholarly inquiry of chatbot technology and its impact in lived human experiences and dynamics. (shrink)

This article critically examines the paradigm shift from the attention economy to the intimacy economy—a market system where personal and emotional data are exchanged for customized experiences that cater to individual emotional and psychological needs. It explores how AI transforms these personal and emotional inputs into services, thereby raising essential questions about the authenticity of digital interactions and the potential commodification of intimate experiences. The study delineates the roles of human–computer interaction and AI in deepening personal connections, significantly impacting emotional (...) dynamics, and underscores AI’s role in various applications, from healthcare to grief tech, highlighting both enhancements in emotional connections and potential disruptions to genuine human interactions. An AI-mediated framework (AMIE) is introduced to assess how AI reshapes these connections and the overall digital society through personalized interactions. This framework explores the interplay between human emotions and AI-generated responses within the new Avatar Sphere, emphasizing the necessity for regulatory measures to safeguard digital identities, recognize emotional data as intellectual property, and maintain system transparency. It highlights the critical need for maintaining genuine human interactions and advocates for context-aware consent, continuous monitoring, and cross-cultural considerations to foster ethical AI practices. Leveraging blockchain technology and decentralized autonomous organizations, the framework proposes methods to enhance individual control over emotional data, mitigating the commodification risks. The findings contribute to ongoing discussions on AI ethics, digital privacy, and the future of human-AI interactions, providing valuable insights for cultivating a responsible intimacy economy. (shrink)

Don Ihde’s alterity relation focuses on the quasi-otherness of dynamic technologies that interact with humans. The alterity relation is one means to study relations between humans and artificial intelligence (AI) systems. However, research on alterity relations has not defined the difference between playing with a toy, using a computer, and interacting with a social robot or chatbot. We suggest that Ihde’s quasi-other concept fails to account for the interactivity, autonomy, and adaptability of social robots and chatbots, which more closely approach (...) human alterity. In this article, we will examine experiences with a chatbot, Replika, and a humanoid robot, a RealDoll, to show how some users experience AI systems as companions. First, we show that the perception of social robots and chatbots as intimate companions is grounded in communication. Advances in natural language processing (NLP) and natural language generation (NLG) allow a relationship to form between some users and social robots and chatbots. In this relationship, some users experience social robots and chatbots as more than quasi-others. We will use Kanemitsu’s another-other concept to analyze cases where social robots and chatbots should be distinguished from quasi-others. (shrink)