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  1. Modeling Character: Servant Leaders, Incivility and Patient Outcomes.Mitchell J. Neubert, Emily M. Hunter & Remy C. Tolentino - 2021 - Journal of Business Ethics 178 (1):261-278.
    Persistent and pervasive rudeness and lack of respect are unfortunately common in workplaces today. The deleterious effects of this incivility at work may be even worse than previously demonstrated, impacting not only employee victims but also trickling down to those who employees contact. However, we propose that leaders who prioritize their followers’ needs above their own, also known as servant leaders, may be a critical preventative mechanism to reduce group-level incivility through promoting a virtuous climate. Applying social learning theory and (...)
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