Over time, research programs focusing on the processes that underlie dissonance and regret diverged to the point that the present literature only occasionally draws explicit connections between regret and consistency seeking processes. One of our aims in this chapter is to reestablish the connection between regret and consistency within the context of a theory that examines two independent factors that critically interact to enhance or diminish regret. The first of these is opportunity, which includes both perceptions of past opportunities to (...) make alternative choices and future opportunities to take corrective actions, and the second is mitigation, which is the ability to justify one's actions or otherwise engage regulatory processes that allow for the diminishment of regret. We examine both opportunity and mitigation separately before describing how the two may interact to elicit differential experiences of regret. (shrink)

Drawing on conservation of resources theory, this study examined the moderating role of ethical leader behavior in the effects of daily perceived job insecurity on work outcomes the next day (i.e., work engagement and customer-directed helping) through occupational regret the next morning among frontline service employees working in adverse work situations (i.e., the coronavirus disease pandemic). Using experience sampling method, data were collected from 135 frontline service employees across five consecutive workdays. The results showed that daily perceived job insecurity had (...) a negative indirect effect on work engagement and customer-directed helping the next day through (increased) occupational regret the next day in the morning. In addition, ethical leader behavior moderated the negative indirect effect of daily perceived job insecurity on next-day work engagement and customer-directed helping through next-morning occupational regret. Specifically, these negative effects were especially stronger among employees who had observed low levels of ethical leader behavior the previous day. The theoretical implications of the present findings for researchers and their practical implications for managers are discussed. (shrink)