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  1. Trust and robotics: a multi-staged decision-making approach to robots in community.Wenxi Zhang, Willow Wong & Mark Findlay - forthcoming - AI and Society:1-16.
    With the desired outcome of social good within the wider robotics ecosystem, trust is identified as the central adhesive of the human–robot interaction (HRI) interface. However, building trust between humans and robots involves more than improving the machine’s technical reliability or trustworthiness in function. This paper presents a holistic, community-based approach to trust-building, where trust is understood as a multifaceted and multi-staged looped relation that depends heavily on context and human perceptions. Building on past literature that identifies dispositional and learned (...)
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  • The effect of service robot occupational gender stereotypes on customers' willingness to use them.Qian Hu, Xingguang Pan, Jia Luo & Yiduo Yu - 2022 - Frontiers in Psychology 13.
    Customers have obvious occupational gender stereotypes for service employees. In recent years, intelligent service robots have been widely used in the hospitality industry and have also been given gender characteristics to attract customers to use them. However, whether and when the usage of gendered service robots is effective remains to be explored. This research focuses on customers' occupational gender stereotypes and the gender of service robots, examining the influences of their consistency on customers' willingness to use service robots through three (...)
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