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  1. The Vulnerability and Strength Duality in Ethnic Business: A Model of Stakeholder Salience and Social Capital.Alejandra Marin, Ronald K. Mitchell & Jae Hwan Lee - 2015 - Journal of Business Ethics 130 (2):271-289.
    Managers in ethnic businesses are confronted with ethical dilemmas when taking action based on ethnic ties; and often as a result, they increase the already vulnerable positions of these businesses and their stakeholders. Many of these dilemmas concern the capital that is generated through variations in the use of ethnic stakeholder social ties. The purpose of this paper is to suggest a stakeholder-based model of social capital formation, mediated by various forms of ethnic ties, to explore the duality of ethnicity: (...)
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  • Discrimination in Services: How Service Recovery Efforts Change with Customer Accent.Jonas Holmqvist & Carol Azab - 2021 - Journal of Business Ethics 180 (1):355-372.
    Discrimination represents an important moral problem in the field of business ethics, and is often directed against minority groups. While most of the extant literature studies discrimination against employees, this paper studies discrimination against minority customers, addressing whether customers speaking English with an accent are discriminated against when contacting companies with a complaint. We draw upon the two literature streams of business ethics and service recovery to address discrimination in the service recovery process, as the recovery process after a service (...)
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  • Ethics of Global Internet, Community and Fame Addiction.Chong Ju Choi & Ron Berger - 2009 - Journal of Business Ethics 85 (2):193-200.
    Robert Putnam in his book Bowling Alone and subsequent works has analysed the phenomenon that American society increasingly avoids various community driven activities, such as civic associations, activities with friends and family (Putnam, Bowling Alone. Simon and Schuster, New York; 2006). In this paper we introduce the idea that a counterpart to this social trend is a global addiction to fame and celebrity. We believe that the global internet is one of the major drivers of this search for fame for (...)
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