Despite downsides, it must, on balance, be good to reduce prejudice. Despite upsides, collective action can also have destructive outcomes. Improving intergroup relations requires multiple levels of analysis involving a broader approach to prejudice reduction, awareness of potential conflict escalation, development of intergroup understanding, and promotion of a wider human rights perspective.

In this article I undertake an analysis of erotic sexual intercourse - commonly, and more accurately, designated as love-making - in the spirit of Durkheim's social analysis of religion. Thus, based on a phenomenological semiotic analysis of the peculiar things we do and feel in the course of making love, I propose, first, to uncover the implicit `logic' that generates and governs these distinctly sociable doings and sociable feelings. Second, I proceed to suggest that the sameself logic, albeit in an (...) attenuated version, also generates and governs the broad class of `social occasions proper', and that this homology calls for gathering erotic and social occasions under one and the same rubric, which I propose to call the `socio-erotic' (since the term `social' has been denatured through overuse). Third, I conclude with a discussion of how socio-erotic domains fit into a larger world structured and governed mainly by interest-driven and power-driven conflictual fields. (shrink)

This article contributes to the revision of the concept of system in social theory using complexity theory. The old concept of social system is widely discredited; a new concept of social system can more adequately constitute an explanatory framework. Complexity theory offers the toolkit needed for this paradigm shift in social theory. The route taken is not via Luhmann, but rather the insights of complexity theorists in the sciences are applied to the tradition of social theory inspired by Marx, Weber, (...) and Simmel. The article contributes to the theorization of intersectionality in social theory as well as to the philosophy of social science. It addresses the challenge of theorizing the intersection of multiple complex social inequalities, exploring the various alternative approaches, before rethinking the concept of social system. It investigates and applies, for the first time, the implications of complexity theory for the analysis of multiple intersecting social inequalities. Key Words: complexity theory • inequality • intersectionality • social theory. (shrink)

How does social organization persist? How does social organization transform? This article proposes that social scientists can begin to answer these questions by considering social organization as the intermittent construction and decay of patterned action, and social actors as centers of organization with the capacity to exert force within some social scene. From this perspective, contexts that shape the dynamics of both actors and scenes could be imagined as turbulent flows that push and pull action into temporary patterns. By viewing (...) social organization as temporary vortexes of involvement within turbulent flows of action, social scientists can focus their attention on the processes at play in the creation, stabilization, and collapse of social organization. Such a perspective corrects some of the limitations in network and field approaches for investigating the fluidity of social organization. Key Words: social organization • timing • stability • cycles • social patterns. (shrink)

This article develops a sociological theory of ambivalence to explain several puzzling and contradictory ethical attitudes of business people: (1) a simultaneous disposition to comparatively more self-interested and more charitable behavior than many other occupational groups and (2) a moderate level of receptiveness to inculcation of moral principles through social channels such as higher education. We test the theory by comparing the way that business students rate the ethical acceptability of various ethically challenging scenarios with the way that criminal justice (...) students rate these same scenarios. We also explore the malleability of ethical views by measuring differences between the responses of sophomores and seniors. The data generally support hypotheses based on a theory of ambivalence. At the same time, however, we also report on findings that suggest alternative explanations to ambivalence. (shrink)

The work of William Sewell and Marshall Sahlins has led to a growing interest in recent years in events as a category of analysis and their role in the transformation of social structures. I argue that tying events solely to instances of significant structural transformation entails problematic theoretical assumptions about stability and change and produces a circumscribed field of events, undercutting the goal of developing an "eventful" account of social life. Social continuity is a state that is achieved just as (...) much as are structural transformations, and events may be constitutive of processes of reproduction as well as change. (shrink)

In Grooming, Gossip and the Evolution of Language, Robin Dunbar argues that speech developed from primate vocalizations as a replacement for grooming. Dunbar convincingly shows that language is just a highly developed form of primate communication. But Dunbar's thesis about the relationship between speech and optimal group size is problematic: his focus on strong ties leads him to overlook the integrative force of weak‐tie networks.

In our dynamic social world, a premium is placed on the individual's ability to innovate and to change . Yet traditional role theory has difficulty accounting for innovation, leaving unanswered the question of how individual level negotiations affect social-structural processes . This study addresses this tension by linking role theory with social cognition. By positioning behavior and cognition as two interrelated continuums, I stretch the meaning of role enactment to include 4 role typologies. I utilize these typologies as a heuristic (...) to chart the processes through which individuals adapt to and affect a role performance over time. I conclude by outlining how sociocognitive role typologies aid social researchers in accounting for individual efficacy in response to social-structural situations. (shrink)

The article provides an instructive in-depth analysis of communicative practices in the personal blog. Its aim is to document the discursive dynamics and interactional ethics of blogging, with a specific focus on negotiations of the blogging self in-between public and private. Based on key findings from an empirical case study of personal blogs, the article addresses the negotiation of the blogging self from three interdependent perspectives: the network structures, patterns of interaction, and thematic orientations of the blog. Instead of approaching (...) the online self as the individual blogger’s self-presentation to an often unknown and unfamiliar audience, I analyse and discuss the ‘blogging self’ as a relational and collaborative accomplishment, as something that is constantly subject to negotiation between author and readers, and is framed by the blog as a communicative genre. The theoretical foundation for this relational approach to the self is inspired by the work of sociologist Georg Simmel on how individuals attune to their networks of affiliation in a process of socialisation (Simmel 1955). The article contributes to the discussion of ethical behaviour and privacy protection in social media by highlighting the role of phatic communication in the blog. Specifically, I demonstrate how participants in the blog network negotiate and maintain an ethos of privacy protection in and through practices associated with the phatic. They do this by adhering to a ‘principle of sociability’, allowing them to experience their communication as personal but not private. (shrink)

Within moral and political philosophy and the social sciences, recent conceptual developments in the concept of recognition cannot be dissociated from an opposition to those theories inspired by what is commonly called rational action theory or the economic model of action. The paradigm of recognition represents the heart of those theories that are both alternative and complementary to the theory of individual action. Nonetheless, this conceptual development calls out for an alliance between political philosophy and the social sciences. We argue (...) that the paradigm of recognition can only be developed to its full potential if it is interpreted in the wake of what Marcel Mauss and the Revue du MAUSS, has called the paradigm of the gift. The gift only takes on its full sense when understood as a means, performer, and symbol of public and/or private recognition. (shrink)

A. F. Bentley’s The Process of Government (1908) is widely accepted as an important source of contemporary interest group study. This paper argues to the contrary that Bentley’s arguments in this area are obscure and have contributed little to the programme of modern interest group research. His importance is as a contributor to the debate on the nature of social science and social science method and not as the starting-point for interest group analysis. The judgement about his role as a (...) social scientist should rest on consideration of his body of work and not simply the one book. In terms of his much cited book, Bentley, it is argued, is misread. The central purpose of this article is to explore the consequences of that misinterpretation. The misreading of The Process of Government, and the unmerited assumption that it is directly connected to modern interest group theory, has led to a misunderstanding of that contemporary theory. In particular his use of the term ‘group’ is much wider in scope than is now usually followed. This means that his claims are not so uni-dimensional as they appear when extracted from their context. Bentley used the term in a sociological sense that included informal social associations as ‘groups’: these are not the sort of formal, collective organizations of the interest group type as identified in political science. It is argued that the major sources of ideas current in the interest group field are Truman (1951) and the case-study authors of the 1930s such as Odegard, Childs, Herring and Schattschneider. Bentley’s contribution to political science is not as progenitor of interest group studies, but his emphasis on process anticipates the policy studies movement. (shrink)

Traditionally, transitional justice has referred to that field of theoretical scholarship that proffers recuperative strategies for political societies divided by a history of violence. Through the establishment of truth commissions, public confessionals and reparative measures, transitional justice regimes have sought to establish restorative conditions that might help reconcile historical antagonists both to each other and to the trauma of their shared past. Because of some of the theoretical lapses in this scholarship some have turned recently to the field of radical (...) democratic and ‘new pluralist’ thought – and especially to agonistic literature – to foreground a theory of post-conflict reconciliation based not on the principles of the sublimation of difference, but rather the perpetual deferral of accord. This essay works both to underscore that effort, as well as to problematize it. Through unorthodox readings of Giorgio Agamben, Jean Améry and Sheldon Wolin, the essay argues that an emphasis on messianicity as the temporal mode of political repair is ultimately less productive for what I call an agonistics of reconciliation than a more nuanced approach to what Wolin calls ‘fugitive democracy’. Where the former is allied with a problematic politics of mutual respect, the latter affirms a more germane politics of abiding resentment. In the end, a startling conclusion is drawn from reading agonistic reconciliation through Wolin: democracy may be a political experience reserved for scenes of transitional justice alone. (shrink)

After justifying its centrality in the Schützian project of founding interpretive sociology, I present the theory of relevance as the cornerstone of Schütz’s constitutive phenomenology of the natural attitude, conceived of as the investigation of the meaningful construction and the structures of the lifeworld. Through what I call the life-plans approach, I contend that the essence of every sociocultural world has to be found in a thick network of intersubjective and hierarchized relevance structures upon which personal life-projects are built. This (...) proposal is based on Schütz’s subordination of the theory of action to the theory of relevance, which challenges every atomistic view of social action. The interplay of relevance structures in the field of consciousness and especially the focus on imposed relevances encourage us to reflect on the scope of human freedom. Lastly, I examine the everlasting tension in Schütz’s thought between the anti-rationalistic potential of the theory of relevance and the methodological rationalism inherited from Weber and the Austrian marginalists. (shrink)

When we talk about things like the 'lost art of letter-writing' or the 'digital communications revolution,' what do we mean? What do we lose and what do we gain as we move towards digital ways of being in the world? Critically engaging with many of the canonical writers in the philosophy of technology , and following what has been termed the 'empirical turn' in that discipline, this thesis answers such questions by means of a philosophical, comparative study of epistolary technics (...) and praxis in the early nineteenth and 21st centuries, making use of Romantic era archival letters and related materials to compare and contrast our own, Internet-enabled experience of communicating over distance. In so doing, it seeks to contribute towards our understanding of the ways in which information and communication technologies influence humanity by taking a long-view of many of the more radical claims for the ways in which the Internet effects change in culture, society and self. The thesis is structured thematically, with chapters examining the experience of distance and presence in these two periods, the potential for meaningful engagements by way of communicative media, the technological reconfiguration of social networks, and shifts in the public/private distinction. In its conclusions it is broadly sympathetic to the somewhat pessimistic positions of Heidegger and Borgmann, finding evidence and supplying argument to support the notion that the Internet does in some circumstances serve to diminish our meaningful involvements with the world and each other. It is, however, critical of many of the more extreme arguments for the substantive impact of the Internet, which very often lean too heavily towards naive technological determinism, neglect the social shaping of technology, overemphasise the radical novelty of the Internet, or simply deny or downplay many of its undoubted benefits. (shrink)

If social scientists take natural science as a model, they may err in their predictions and may offer facile ethical views. Maclntyre assails them for this, but he is unduly pessimistic about business, and in rejecting the separation thesis he raises some difficulties about naturalism.Aristotle's views of the good life and of the close relationship between internal and external goods provide a corrective to Maclntyre, and in fact suggest how virtues can support social capital and thus prevail within and among (...) firms in competitive markets. Aristotle's views are not necessarily inimical to those underlying modern democratic capitalism, but they raise questions about the limits to the good life. The separation thesis misses the importance of addressing the questions with both empirical and ethical resources. (shrink)

Though many would prefer to have nothing to do with teleological explanations, it is evident that the writings of biologists and social scientists abound with them, and it is worth paying attention to the conditions under which they may be made responsibly. It emerges that responsible teleological statements would have to be made about instances of recurrent structures having specifiable characteristics, a situation which is patently the case for biology but still unsettled in, say, anthropology. In the final part of (...) the paper it is shown that satisfying this condition provides a basis for formulating general laws of the more orthodox kind. (shrink)

Sociological studies of culture have made significant progress on conceptual clarification of the concept, while remaining comparatively quiescent on questions of measurement. This study empirically examines internal conflicts (or “infighting”), a ubiquitous phenomenon in political organizing, to propose a “resinous culture framework” that holds promise for redirection. The data comprise 674 newspaper articles and more than 100 archival documents that compare internal dissent across two previously unstudied lesbian and gay Marches on Washington. Analyses reveal that activists use infighting as a (...) vehicle to engage in otherwise abstract definitional debates that provide concrete answers to questions such as who are we and what do we want. The mechanism that enables infighting to concretize these cultural concerns is its coupling with fairly mundane and routine organizational tasks. This mechanism affords one way to release the culture concept, understood here as collective self-definitions, from being “an amorphous, indescribable mist which swirls around society members,” as it was once provocatively described. (shrink)

The Seville Statement on Violence rejected the view that violence and war were in any way rooted in human nature and proclaimed that they were merely a cultural artifact. This paper points out both the valid and invalid parts of the statement. It concludes that the potential for both war and peace is embedded in us. The human behavioral toolkit comprises a number of major tools, respectively geared for violent conflict, peaceful competition, or cooperation, depending on people’s assessment of what (...) will serve them best in any given circumstance. Conflict is only one tool—the hammer—in our diverse behavioral toolkit. However, all three behavioral strategies are not purely learned cultural forms. This naive nature/nurture dichotomy overlooks the heavy and complex biological machinery that is necessary for the working of each of them and the interplay between them. They are all very close under our skin and readily activated because they have all been very handy during our long evolutionary past. At the same time, they are variably calibrated to particular conditions through social learning, which means that their relative use may fluctuate widely. Thus, state authority has tilted the menu of human choices in the direction of the peaceful options in the domestic arena, and changing economic, social, and political conditions may be generating a similar effect in the international arena. (shrink)

This special issue fosters joint exploration of personal identity by both philosophers, on the one hand, and scholars and researchers in Internet Studies, on the other. The summary of articles gathered here leads to a larger collective account of personal identity that highlights embodiment and thereby the continuities between online and offline senses and experiences of selfhood. I connect this collective account with other contemporary works at the intersections between philosophy and IS, such as on trust and virtual worlds, thereby (...) entailing further questions and debates. I close by exploring how these collective insights illuminate larger themes regarding technology—specifically, the debate between a distinctively modern Augustinian–Cartesian account emphasizing control, liberation, and immortality by way of escape from the body, vs. more contemporary alternatives in feminist, environmental, and information philosophies that highlight autonomy through, rather than against, embodiment. (shrink)

Social network research is widely considered atheoretical. In contrast, in this article I argue that network analysis often mixes two distinct theoretical frameworks, creating a logically inconsistent foundation. Relationalism rejects essentialism and a priori categories and insists upon the intersubjectivity of experience and meaning as well as the importance of the content of interactions and their historical setting. Formalism is based on a structuralist interpretation of the theoretical works of Georg Simmel. Simmel laid out a neo-Kantian program of identifying a (...) priori categories of relational types and patterns that operate independently of cultural content or historical setting. Formalism and relationalism are internally consistent theoretical perspectives, but there are tensions between them. To pave the way for stronger middle-range theoretical development, I disaggregate the two approaches and highlight the contradictions that must be addressed or resolved for the construction of any general and inclusive theory. (shrink)

Strong central authorities are able to effectively manage costly defection, but are unable to adequately address lesser conflicts because of limits to their ability to monitor and enforce. We argue, counterintuitively, that these limitations build cooperation and trust among subordinates: the limitations contribute to the production of order. First, limits to authority leave space for locally informed decentralized enforcement. Second, central authorities act as powerful but incompetent third parties whose threatened interventions increase incentives to cooperate and, therefore, to trust. We (...) outline the mechanisms by which a strong central authority enforces order and test their utility by considering the secondary literature on rates of conflict in strong, weak, and capricious states. We supplement this evidence, based on association, with a close examination of diverse case studies: baseball umpires, commercial contracts, and domestic disputes. By analyzing these case studies, we isolate and describe the mechanisms by which central authorities produce order in varied settings. We find that central authority may be effective, but the majority of this effectiveness derives from an indirect influence on dyadic relations rather than direct intervention. The state interacts with local communities, but each operates according to distinct logics. The particular character of their interaction produces four mechanisms useful in the production of order. We briefly explore implications for the operation of law as well as the production of generalized trust. (shrink)

We aim to show how collective emotions can be incorporated into the study of episodes of political contention. In a critical vein, we systematically explore the weaknesses in extant models of collective action, showing what has been lost through a neglect or faulty conceptualization of collective emotional configurations. We structure this discussion in terms of a review of several “pernicious postulates” in the literature, assumptions that have been held, we argue, by classical social-movement theorists and by social-structural and cultural critics (...) alike. In a reconstructive vein, however, we also lay out the foundations of a more satisfactory theoretical framework. We take each succeeding critique of a pernicious postulate as the occasion for more positive theory-building. Drawing upon the work of the classical American pragmatists–especially Peirce, Dewey, and Mead–as well as aspects of Bourdieu's sociology, we construct, step by step, the foundations of a more adequate theorization of social movements and collective action. Accordingly, the negative and positive threads of our discussion are woven closely together: the dismantling of pernicious postulates and the development of a more useful analytical strategy. (shrink)

Despite some promising steps in the right direction, organizational analysis has yet to exploit fully the theoretical and empirical possibilities inherent in the writings of Pierre Bourdieu. While certain concepts associated with his thought, such as field and capital, are already widely known in the organizational literature, the specific ways in which these terms are being used provide ample evidence that the full significance of his relational mode of thought has yet to be sufficiently apprehended. Moreover, the almost complete inattention (...) to habitus, the third of Bourdieu’s major concepts, without which the concepts of field and capital (at least as he deployed them) make no sense, further attests to the misappropriation of his ideas and to the lack of appreciation of their potential usefulness. It is our aim in this paper, by contrast, to set forth a more informed and comprehensive account of what a relational – and, in particular, a Bourdieu-inspired – agenda for organizational research might look like. Accordingly, we examine the implications of his theoretical framework for interorganizational relations, as well as for organizations themselves analyzed as fields. The primary advantage of such an approach, we argue, is the central place accorded therein to the social conditions under which inter- and intraorganizational power relations are produced, reproduced, and contested. (shrink)

This paper outlines a realist approach to the social ontology of discourse. It seeks to synthesise some elements of the approach to discourse found in the early work of Michel Foucault with a critical realist understanding of the causal power of social structures. It will argue that discursive structures can be causally significant when they are normatively endorsed and enforced by specific groups of people; that it is not discourse as such but these groups—discursive circles—that are causally effective; and that (...) such an account allows us to reconcile the role of discourse with that of the subject. (shrink)

A quick survey of the literature reveals that authors disagree as to which sentiments are moral and which are not, they disagee as to how to distinguish between moral and other sentiments, and finally that often the same author will claim a sentiment is moral at some times but not at others. These difficulties arise, I argue, from an underlying concept of emotion that I call atomism. Viewing emotions as means of coordination among agents, rather than as psychic atoms, suggests (...) a radically different approach to the question of morality and affects, one where emotions pave the way for normative expectations. (shrink)

For most of the history of prejudice research, negativity has been treated as its emotional and cognitive signature, a conception that continues to dominate work on the topic. By this definition, prejudice occurs when we dislike or derogate members of other groups. Recent research, however, has highlighted the need for a more nuanced and “inclusive” (Eagly 2004) perspective on the role of intergroup emotions and beliefs in sustaining discrimination. On the one hand, several independent lines of research have shown that (...) unequal intergroup relations are often marked by attitudinal complexity, with positive responses such as affection and admiration mingling with negative responses such as contempt and resentment. Simple antipathy is the exception rather than the rule. On the other hand, there is mounting evidence that nurturing bonds of affection between the advantaged and the disadvantaged sometimes entrenches rather than disrupts wider patterns of discrimination. Notably, prejudice reduction interventions may have ironic effects on the political attitudes of the historically disadvantaged, decreasing their perceptions of injustice and willingness to engage in collective action to transform social inequalities.These developments raise a number of important questions. Has the time come to challenge the assumption that negative evaluations are inevitably the cognitive and affective hallmarks of discrimination? Is the orthodox concept of prejudice in danger of side-tracking, if not obstructing, progress towards social justice in a fuller sense? What are the prospects for reconciling a prejudice reduction model of change, designed to get people to like one another more, with a collective action model of change, designed to ignite struggles to achieve intergroup equality? (shrink)

A free society requires a citizenry that is capable of taking personal responsibility for bettering their lot, and voluntarily promoting and protecting public goods such as education, health, public order, peace, and justice. Although the law backed by force can have some success at compelling people to make contributions to the public exchequer, refrain from criminal activity, honor legal contracts, and so on, an economically and politically free society cannot rely exclusively on the threat of coercion to induce in citizens (...) a sense of social responsibility. On the contrary, a free society depends on a well‐entrenched sense of responsibility that is internalized and actualized by citizens in their everyday lives. But any realistic attempt to frame an ideal of social responsibility must confront two serious challenges presented by the complexity and scale of modern societies, namely the challenge of knowing the content of our responsibilities and the challenge of finding the motivation to discharge them. With these challenges in view, this essay assesses the power of prevailing accounts of citizenship to generate an effective sense of social responsibility, and proposes some guiding principles to inform a broader theory of responsibility that might synthesize the strengths of political accounts while transcending some of their limitations. (shrink)

This article explores the neglected idea of fate in Simmel’s thought. It examines the specific definition of fate present in Simmel’s writings and the relation of this definition to tragic drama. The argument operates under the assumption that tragic drama represents the ‘natural habitat’ for the exploration and expression of the fate problematic. In this context, it is argued that Simmel’s rediscovery of the relevance of fate emphasizes the modernity of tragedy. The article explores Simmel’s translation of fate from drama (...) and philosophy into sociology, but into a sociology replete with a distinctly existential and metaphysical consciousness. It is argued that Simmel’s application of fate to modern social life constitutes a sociologization of fate, but that rather than involving a reduction of fate to society, this sociologization actually involves a form of re-enchantment of the social through life. In relation to this sociologization and building on the argument of Peter Baehr, it is argued that the concept of fate is uniquely endowed with a capacity to encourage a sense of pathos conducive to the development of a reflexive and critical sense of collective social responsibility and of shared future. In this regard, the article examines Simmel’s engagement with Naturalist tragedy and the transition from ancient to modern drama. Throughout, it is argued that the experience of modernity, where ‘all that is solid melts into air’, is conducive to a rediscovery of the relevance of fate and tragedy. (shrink)

Social norms are an important input for ethical decisions in any business context. However, the cross-cultural discovery of extant social norms presents a special challenge to international management because norms may be inscrutable to outsiders. This article considers the contribution of Integrative Social Contracts Theory (ISCT) to the analysis of social norms in business ethics. It questions the origins and dynamics of norms from a sociological perspective, and identifies a tension between prescriptive efforts to make norms obligatory and positivist accounts (...) that describe norms as evolving and unstable. In the presence of dynamic and incomplete norms, managers can either deliberate with stakeholders to make norms flexible or codify norms to make them rigid. This essay argues that deliberation is the only reliable method for anticipating emergent norms. (shrink)

The traditional problem of the social contract defies solution. Agents with the motivations traditionally assumed would not in the circumstances traditionally assumed voluntarily arrive at a contract or voluntarily keep it up, as we can now understand, more clearly than our illustrious predecessors, by treating the problem in terms not available to them: the terms of Prisoner's Dilemma and of the theory of public goods.

The modern self, with its inwardness, its freedom and its individuality, suffers, Taylor tells us, from disenchantment. Moreover, disenchantment has come in spite of the advance, to which Taylor wishes to give full credit, that modernity has made in giving great value to ordinary life at work and in the family. For religion, though still present as one layer of sentiment among many in the historical deposits that compose modern culture, has given ground to “disengaged instrumentalism” or to its antagonist, (...) romantic “expressivism”. Taylor, a philosopher of uncommonly generous spirit, is willing to find good in each of these orientations: the first, for example, has with utilitarianism put the relief of needless suffering at the top of the moral agenda, along with redeeming from superstitious repression a number of innocent pleasures; the second has deepened human capacity, on the one hand by deepening emotions, on the other hand by gaining for them intellectual respect. (shrink)

This paper aims to understand the kind of activities that industrial actors develop in order to protect their enterprises during industrial crisis conditions. A series of political unrest, insurgency, economic turmoil, deadly earthquakes, and economic embargo at the Indo- Nepal boarder escalated the industrial crisis in Nepal. The quest for sustainability of enterprises during the enduring nature of the crisis stimulated for a more detail conversation and survey. A perceptual survey of industrial actors accompanying conversation therein indicates that trade union (...) and association leaders develop positive attitude and advance specific activities for protecting their enterprises during industrial crisis conditions. The study finds that an empathic nature helps to develop a positive attitude among the industrial actors, which seems contributory for enterprises to survive during crisis conditions. The actors tend to positively perceive significance of specific activities under the conditions of difficulties and hardships and enhance immunity to the industrial crisis. This paper argues that the empathic nature of the industrial actors becomes more effective to safeguard the pluralistic interests of the stakeholders of the enterprise than the self- centric nature of the actors. The actors are not only engaged in safeguarding their claims on the industry but are also contributing—beyond their routine work—positively to strengthen the enterprise immunity during difficulties. This paper concludes with an insight of shifting managerial attention from the generic concepts like cost minimisation and product differentiation to the concepts of regularity in supply of goods and services in the business network by expanding the scope of industrial relations vertically and horizontally. The empathic nature of industrial actors enhances the effectiveness of the general system theory and social network theory by developing understanding of the role of industrial actors’ relations in sustaining and operationalizing a business network under organizational crisis conditions. (shrink)