This paper demonstrates an empirical analysis of the visual order of membership categories in a way consistent with both an early ethnomethodological research interest and recent arguments in membership categorization analysis. Early ethnomethodological studies have highlighted that we can infer and understand the membership categories of observed people about whom we have no information in advance, even without talking to them. Recent membership categorization analysts have argued the methodological importance of using video data. Given this, fictional films serve as video (...) data to advance the investigation into the visual order of membership categories since audiences do not know the fictional characters’ information in advance and cannot talk to them. We analyze how potential audiences understand fictional characters’ membership categories and how production crew members organize the visual and conversational order of membership categories. The analysis illustrates that our practical inferences of fictional characters’ membership categories are based on conversations among characters and visually available information. Such visually available information includes environments and lighting, as well as characters’ clothes, body orientations, facial expressions, and physical distance from each other. In other words, production crew members of fictional films design the visual and conversational order for remote audiences by arranging visually available information and fictional characters’ conversations. The findings provide insights into the “possible correctness” and “defeasibility” of membership categorization practices. Particularly regarding fictional characters’ membership categories, production crew members can employ the “possible correctness” and “defeasibility” of categorization practices to mislead audiences. (shrink)

Place is central to many research projects in the social sciences, but it is often taken by researchers as a given. Recently, discourse analysts have devoted more attention to the construction of place in interaction. We focus on one aspect of this construction, the process of drawing inferences from place categories and place names, in transcripts of oral history interviews. We apply membership categorization analysis to descriptions of house types and houses, showing how some categories are presented as being shared (...) and recognizable, and how inferences are projected. Then we apply a similar approach to the ways inferences are drawn from place names, focusing especially on proximity. Participants’ categories can be investigated by examining the ways they are used in question–answer pairs, and in the construction of turns using elaborations, contrasting pairs, negatives and qualifications. This analysis shows the work these place references do for the participants, for instance, in categorizing themselves and others and giving accounts for behaviour. (shrink)

John Swales’ 1986 article ‘Citation analysis and discourse analysis’ was the first to apply citation analysis to describe in-text citations in the field of discourse analysis. Howard White’s 2004 article ‘Citation analysis and discourse analysis revisited’ was written by an information scientist and primarily focused on citation analysis and discourse analysis. Here, we cast a wider net by conducting a bibliometric analysis of discourse analysis to sketch its scientific landscape between 1978 and 2018. Our findings show that discourse analysis has (...) emerged as a major, and increasingly distinctively sociological, contribution to the analysis of language in social life. It is evident that discourse analysts are increasingly interested in such topics as corpus linguistics, digital conversation analysis, discursive news values approach, membership categorization analysis, multimodal analysis and social media. It is a general trend that the United States is no longer the only dominating publication powerhouse in the field. Countries such as the United Kingdom, Australia and China are wielding a growing share of research output. (shrink)

Intermediate labour markets provide fixed-term work opportunities and coaching for people in disadvantaged positions in labour markets. We study 46 sequences from six audio-recorded recruitment interviews for an ILM job targetted at people who have been unemployed for a prolonged period. Using an ethnomethodological approach to identity, membership categorisation analysis and conversation analysis, we study how interviewers and candidates construct and negotiate who is fit for the ILM job. We present interactional moves through which the participants jointly construct the ‘fit (...) for the ILM job’ category and treat the candidate’s membership in it as a positive matter. Further, we demonstrate how the candidates are put in an interactionally difficult position in the interview as there are contradictory and ambiguous expectations about the ideal candidate. We discuss the results in relation to the interactional and institutional logics of a recruitment interview and suggest that enhancing the transparency might reinforce ethics of recruitment in ILMs. (shrink)

This study examines how potential romantic partners in speed-dating encounters use gender to both proffer and formulate mate-preferences as a means of establishing affiliation. Drawing on a corpus of 36 speed-dating interactions, a sequential discursive psychological approach was used to analyze how gendered mate-preferences were initially elicited and formulated, as well as the interactional effects of mate-preferences that were designed to appear complicit versus resistant to gender conventionality. The findings reveal that both mate-preference solicitations and formulations were categorically gendered and (...) were treated as incipient or expected, suggesting that gendering mate-preferences is a normative action in first encounters by potential romantic partners. Further, mate-preferences that were marked as conventional rarely promoted an environment of mutual affiliation, whereas mate-preferences that were formulated as resistant to gender-conventionality did tend to function as a preliminary for affective affiliation. The study reveals that the gendering of mate-preferences is a responsive social practice with an interactional design that has relational consequences for the ways potential romantic partners create connection. (shrink)

This study investigates rehabilitation team members’ interactive accomplishments of their domains of work and responsibility in rehabilitation team conferences in Japan. A combination of membership categorization analysis and sequential analysis is adopted to systematically illustrate the situated productions of professional sense-making practices. Analysis focuses on the segment in which a physician asks a series of questions regarding a patient’s functional status and disability coded in the functional assessment record (FAR). A close examination of data shows that a physician does not (...) always choose a respondent with his or her gaze when asking a question because s/he is continuously reading the FAR displayed on a computer screen. Despite this, a physician’s mention of a topic generates a professional’s domain of work and responsibility in a local division of labor which is used by members to assume who the relevant categorial respondent is. Further, members demonstrate these assumptions by shifting their gazes toward the computer screen, back to the document on the desk, and turning toward co-participants, thus embodying professional roles and responsibilities in situ. This study utilizes the analyst’s ethnographic understanding of the routines and division of labor at the rehabilitation ward as a resource to explicate professional sense-making practices, thus utilizing Garfinkel’s ethnomethodological studies of work. Together with sequential and categorial resources offered by Sacks, this study elucidates inferences and normative expectations which rehabilitation team members bring together to reproduce the endogenous logic of rehabilitation culture in actual occasions of the institutional life. (shrink)

This paper investigates how the reader of prose fiction fills in the blanks regarding a fictional character’s membership category, action, and reason for the action. Aligning with an ethnomethodological approach to texts and appropriating membership categorization analysis (MCA), we analyze how the readers of J. D. Salinger, an author whose works are well known for their ambiguity and ambivalence, would grasp the unwritten identities of characters and the meanings of their actions. Our analysis specifies two types of methods deployed for (...) the reader to understand the fictional texts. First, in an at-a-glance way, the reader can supply the missing categories and sequence of actions by turning to the commonsense knowledge and social norms regarding the association between the category and the activity. Second, the reader can construct various interpretations regarding the recognizably ambiguous scenes of the text by turning to the conceptual knowledge of the relevant social phenomena, the maxims specific to the act of storytelling, and the writer’s techniques peculiar to the fictional texts. The findings demonstrate the vast applicability of an MCA approach to the analysis of the work of reading prose fiction and shed light on the detailed operations of the author’s maxims and techniques in the textual configuration of prose fiction, thereby indicating the possibility of ethnomethodological analysis including the interwoven consideration of the reader’s activity and the textual organization. (shrink)

As part of a wider program that studies the legislative creation process regarding work conditions in the Argentine Republic, the purpose of this research is to examine the different ways in which the written press represents, on one hand, the formulation and approval process of the Labor Risk Law reform, which concluded on 25 October 2012 with the passing of Law 26,773, and, on the other hand, the scope, content, and sense of said regulation. The perspective of the research is (...) interdisciplinary, its methodology is qualitative, and the process guiding the textual analysis is inductive and hermeneutic. The corpus is made up of the news related to the studied legislative process. The news analysis was carried out according to the proposal of a Sociological and Linguistic Discourse Analysis. Thus, the argumentative strategies and the linguistic resources deployed were associated with the interpretive models of reality underlying those texts, and moreover, the similarities and differences among the various news articles were examined as regards the representation of working conditions; workers and employers and their respective rights and obligations; the legitimacy, need, and legality of the regulation passed; the scope of the protection granted to workers; and the effect of this regulation on workers’ constitutional rights and guarantees. (shrink)

This article examines a productive use of communicating gender stereotypes in interpersonal conversation: to resist activities traditionally prescribed according to gender. The analyses video-taped naturally occurring US household interactions and present three techniques participants may deploy to contest gender expectations: mobilizing categories, motivating alignment and reframing action. We show how gender is an accountable category in relation to household labor, and how gender categories provide a resource by which participants can non-seriously solicit and resist participation in domestic gender-prescribed activities. Our (...) analysis provides some insight into how participants use gender stereotypes in everyday talk and what functions such talk serves. (shrink)

This discourse analytic study integrates theories of stance and membership categorization to investigate one online discussion thread initiated by a woman who asks for diet and health advice on behalf of her boyfriend, an interactive move we term ‘asking for another’. Posters to the thread, in relatively explicit ways, construe the original poster as a ‘nag’ and ‘mother-figure’ and her boyfriend as a ‘victim of nagging’ and ‘childish’. Our analysis illuminates how two features of the asking-for-another post evoke these identities: (...) extreme case formulations, created via adjectives and adverbs, lead others to view the woman as inappropriately involved and controlling and her boyfriend as immature, and details about the boyfriend’s diet, provided via nouns and adjectives, index cultural ideologies of food and identity. This study illuminates the ambiguity and polysemy of the move of asking for another, contributing to research on identity construction and health-related advice-seeking online. (shrink)

Whilst the academic literature on leadership has identified authenticity as an important leadership attribute, few studies have examined how authentic leadership is evaluated in naturally occurring discourse. This article explores how authentic leadership was characterised and evaluated in the discourse of the British press during the 2015 Labour Party leadership election—won, against the odds, by veteran left-winger Jeremy Corbyn. Using membership categorisation analysis, we show that the media discourse about authentic leadership was both ambiguous and ambivalent. In their representation of (...) authentic leadership, we found that a discourse of ‘ethical’ leadership was played out in tension with a discourse of ‘effective’ leadership. We propose that this complex and contradictory discursive landscape is also relevant in business contexts where ‘ethical’ leaders are subjected to praise for their virtues but also criticism for their ineffectiveness. Future research could usefully study how ‘ethical’ leaders in different settings can be subject to competing evaluations when their ethical values are discursively contrasted to expectations concerning what it takes to be an ‘effective’ leader. (shrink)

The paper contributes to previous studies of identity as locally and interactionally produced by pointing to some of the multimodal resources employed by participants to achieving, challenge and manage the professional identity of ‘leader’ in different workplace settings. We examine professional identity work in sequential environments where it provides a resource for handling the resistance to improvement displayed by another participant. We show how leader identity work gets embedded within a four-part structure of: identifying a problem, proposing improvements, misaligning with (...) others’ proposals, and managing the misalignment. The paper is based on video ethnographic fieldwork and recordings of face-to-face institutional interaction at two different institutional settings in Denmark. The study provides insight about the role of identity work in the interactional achievement of institutional procedures. (shrink)

Although the members’ categories associated with institutional settings may seem obvious, more can be said about the actions that make them noticeable and persistent across contexts. This study investigates how epistemic stance displays make the standardized relational pair ‘teacher–student’ relevant during writing conferences in a US university. Analysis of the interaction between teachers and their students shows that teachers tended to display more knowledgeable stances concerning writing and institutional practices, whereas students displayed knowledgeable stances with respect to their own papers, (...) indexing the immediate relevance of the ‘teacher–student’ relational pair and a tension between authority and autonomy. Further analysis reveals that participants also mentioned past and future writing activities, thus indexing the persistence of the ‘teacher–student’ pair as well as the emergence of the category ‘autonomous writer’. Additionally, participants’ orientation to the more general ‘writer–reader’ pair also functioned to index the persistent and emergent aspects of these categories. (shrink)

Drawing on Membership Categorization Analysis, we aim to tease out how narrators talk into being the social group constellations in their storyworlds and how these – potentially shifting – constellations can be related to the narrator’s identity constructions. We investigate two World War II-testimonies narrated by Belgian concentration camp survivors and scrutinize whether the expected Standardized Relational Pair of victim-perpetrator – viz. the camp prisoners versus the Nazis – is in operation, how these two categories are talked into being, whether (...) other social groups are mentioned and how all these processes affect the narrators’ identity work. It proved to be the case that, even though the victim-perpetrator Standardized Relational Pair is indeed present in both testimonies, it functions very differently in both stories, resulting in almost opposing identity work by the two narrators. (shrink)

Scholars of ethnomethodologically informed discourse studies are often sceptical of the use of interview data such as focus group data. Some scholars quite simply reject interview data with reference to a general preference for so-called naturally occurring data. Other scholars acknowledge that interview data can be of some use if the distinction between natural and contrived data is given up and replaced with a distinction between interview data as topic or as resource. In greater detail, such scholars argue that interview (...) data are perfectly adequate if the researcher wants to study the topic of interview interaction, but inadequate as data for studying phenomena that go beyond the phenomenon of interview interaction. Neither of these more and less sceptical positions are, on the face of it, surprising due to the ethnomethodological commitment to study social order as accomplished in situ, not as something that pre-exists or goes beyond the situated interaction. This article, however, challenges not only the first, but also the second position and suggests that it is, after all, possible to do committedly ethnomethodological studies of focus group data that demonstrate how members of a focus group setting accomplish certain rational orders, and, significantly, how they do so by utilizing certain available resources. (shrink)

This study aims to increase insight into the uses of experts’ references to physically absent technology users in government-funded plant science. A discursive psychological analysis of expert board meetings shows that experts invoke various forms of reported dialogue/thoughts and dispositional statements when problems with technology and with program funding are discussed. Forms of reported dialogue serve to demonstrate that experts engage in dialogue with users, understand and are reasonable about users’ concerns, and that the content of user concerns does not (...) agree with expert views. Dispositional statements allow users’ feelings rather than users’ knowledge to be acknowledged as relevant. By establishing that user concerns contrast with expert concerns in type and content and by not discussing how users’ feelings may be incorporated into technology, experts shelve user concerns. This practice may hinder the development of user-friendly technologies. (shrink)

This essay investigates the representation of lesbian, gay and bisexual people during the debate over whether they should serve openly in the United States military. Many studies on this topic have focused on the question of whether this debate ‘militarized’ LGB people. This study takes a broader view, tracking five rhetorical archetypes through two US Congressional Hearings. I identify and track these archetypes using a coding procedure that draws on concepts from Membership Categorization Analysis, rhetorical theory, discourse analysis and elsewhere. (...) The result is a holistic picture of how LGB people were represented across the hearings. While they were increasingly associated with military values in the later hearing, they were also less often represented as victims, spoilers or activists in a negative sense. These findings offer additional insights into how the meanings-in-use of identity categories are changed in discourse. (shrink)

Focusing on one of the most studied dimensions of Social Psychology, i.e., intergroup relations, this study analyzes its discursive accomplishment in a specific group-based intervention, i.e., the talk and work of an Italian group home, i.e., a small alternative care facility hosting a group of out-of-home children. Particularly, we focused on the fictionally called “Nuns’ Home,” a group home previously investigated for its ethnocentric bias, and its intergroup relations with “inside” and “outside” groups, such as schools, biological families, and social (...) services. By combining a qualitative and quantitative approach in analyzing one audio-recorded ethnographic interview with the whole team of professionals, we aimed at accounting for the multitude of internal and external stakeholders that participants refer to, analyzing the discursive accomplishment of ingroup and outgroup in talk-in-interaction and investigating ingroup bias and group qualification. To do so, we detected social categorization markers and qualifying devices that participants rely on when referring to groups. Results show that, among the numerous groups recognized, participants co-construct intergroup relations and ingroup bias implying negative assessment over external groups. Being different from traditional laboratory studies illustrating substantial contraposition between ingroup and outgroup, our qualitative analysis reveals the multitude of groups by which the ingroup is formed and their internal fragmentation. To conclude, we discussed the implications of qualitatively studying intergroup relations in group homes and indicated future lines of research. (shrink)

Ethnomethodology research has systematically investigated discursive practices of categorisation, looking at the various ways by which social actors ascribe both themselves and others to identity categories to accomplish various kinds of social actions. Drawing on a data corpus of oncological visits collected in an Italian hospital, involving both native and non-native patients, the present work analyses how participants in these intercultural medical encounters invoke and make relevant social identity categories by the marking of collective pronouns in their talk. Our results (...) showed that whilst institutional identities prevailed, categorial formulations related to cultural or linguistic identities were rarely displayed in interactions with non-native patients. Conversational participants made very little of their linguistical or cultural background and when they did so, their cultural and linguistic identities were deployed for rhetorical and pragmatical aims, such as testing and negotiating common knowledge and epistemic authority. This study shows how even speakers’ minimal lexical choices, such as marked pronouns, impact the negotiation of meanings and activities in life-saving sites such as oncological visits. (shrink)

Identity has often been approached by asking questions about it in interviews. However, speakers sometimes reject, resist or modify category membership because of the sensitive inferential and interactional issues invoked. This article aims to provide a systematic analysis of category-eliciting question–answer sequences from a large corpus of Syrian interview data concerning several identities. Using conversation and membership categorisation analysis, four Q-A sequences are identified: minimal confirmation of questions seeking the hearably demographic fact of membership; modifying membership claims in response to (...) factual-type questions by rejecting some not other category-bound attributes; characterising membership as fact and nominating an alternative identity in response to questions about feelings; and, in response to questions seeking confirmation of a category implicated through the prior talk, warranting the denial of membership. The analysis therefore highlights a paradox: asking direct questions about category membership is used to generate talk about the topic of identity that would be difficult to collect otherwise, but this may in turn provide for a reluctance to self-identify, thus making identity a delicate business. (shrink)

Based on calls to an outsourced call centre in Moldova, where the agents have received training in Swedish, this article deals with some cases when agents are attributed categorical belonging associated with the issue of outsourcing. The aim of the study is to examine how these challenges are handled within interaction. The analysis is implemented by a combination of conversation analysis and membership categorization analysis, primarily through the notion of omnirelevance, used to demonstrate the participants’ orientation to social contexts. A (...) main result is the subtle forms of resistance that agents exhibit when they respond to various category-based compliments, oriented to the location and language skills of the agent. One form of resistance is giving minimal responses and another is to return to the transactional procedure. The calls are part of a corpus of 800 calls. A comparative analysis also includes a call to a centre in Sweden. (shrink)

Previous research on the conversation analytic phenomenon of ‘repair’ has focused on its design and function in spoken interaction. Conversely, research on written text or writing rarely focuses on interaction. In this article, we examine repair in written discourse; specifically in online settings. The data corpus comprises one-to-one quasi-synchronous Facebook ‘chat’. First, we show that, as in spoken interaction, repair happens. This basic observation supports conversation analytic arguments that features of talk, like repair and laughter, do not ‘leak randomly’ into (...) interaction but are precision-timed and designed to accomplish action. Second, we report on two types of repair: visible repair which can be seen and oriented to by both participants in the interaction, and message construction repair, which is available only to the message’s writer. While the practice of message construction repair is made possible through the affordances of the online medium, it nevertheless shows how participants in written interaction are oriented to the same basic contingencies as they are in spoken talk: building sequentially organized courses of action and maintaining intersubjectivity. We suggest that assumptions about differences between spoken and online interaction are premature. Rather, we argue that online interaction should be treated as an adaptation of an oral speech-exchange system. (shrink)

How do politicians engage with and offer to assist their constituents: the people who vote them into power? We address the question by analysing a corpus of 80 interactions recorded at the office of a Member of Parliament in the United Kingdom, and comprising telephone calls between constituents and the MP’s clerical ‘caseworkers’ as well as face-to-face encounters with MPs in their fortnightly ‘surgeries’. The data were transcribed, and then analysed using conversation analysis, focusing on the design and placement of (...) offers of assistance. We identified three types of offers within a longer ‘offering’ sequence: ‘proposal offers’, which typically appear first in any offering sequence, in which politicians and caseworkers make proposals to help their constituents using formats that request permission to do so, or check that the constituent does indeed want help ; ‘announcement offers’, which appear second, and indicate that something has been decided and confirm the intention to act and ‘request offers’, which appear third, and take for form ‘let me do X’. Request offers indicate that the offer is available but cannot be completed until the current conversation is closed; they also appear in environments in which the constituent reissues their problems and appears dissatisfied with the offers so far. The article contributes to what we know about making offers in institutional settings, as well as shedding the first empirical light on the workings of the constituency office: the site of engagement between everyday members of the public and their elected representatives. (shrink)