Our aim is to model the behaviour of a cognitive agent trying to solve a complex problem by dividing it into sub-problems, but failing to solve some of these sub-problems. We use the powerful framework of erotetic search scenarios combined with Kleene’s strong three-valued logic. ESS, defined on the grounds of Inferential Erotetic Logic, has appeared to be a useful logical tool for modelling cognitive goal-directed processes. Using the logical tools of ESS and the three-valued logic, we will show how (...) an agent could solve the initial problem despite the fact that the sub-problems remain unsolved. Thus our model not only indicates missing information but also specifies the contexts in which the problem-solving process may end in success despite the lack of information. We will also show that this model of problem solving may find use in an analysis of natural language dialogues. (shrink)