This article investigates the new phenomenon of e-mailed questions to a radio phone-in programme, BBC Radio 4's `Election Call'. Our interest in this phenomenon arose for several reasons. First, as a new form, e-mails were singled out at the beginning of each broadcast for special instructions to listeners, although there was evidence that as the series progressed, dealing with e-mail became more of a routine event in each subsequent programme. Second, on listening to the Election Call broadcasts, the sequential introduction (...) of an e-mail question appeared to be problematic for the host. First mentions of e-mailed questions were often subject to a noticeable amount of disfluency and repair work, in contrast to the well-rehearsed and highly routine introduction of callers' questions. Third, we are interested in the function of e-mail questions in terms of how they are handled by the host and guest. Are they given the same status as a `call', and if not, where do the differences lie? In our analysis we show how the introduction of this new media form into a well-established context opens up new structural possibilities for both host as interviewer and politician as interviewee, in terms of how questions get framed, and how they get responded to. (shrink)

Investigation into the impact of the stages of a radio call on host–caller interaction has traditionally been conducted in single host scenarios, whereby one host interacts with one caller. Further, this analysis has often been done in the context of talk radio that is designed to promote a sense of conflict in order to entertain its audience. However, what of dual or multi-host scenarios, where a number of hosts are co-participants when interacting with callers? This article considers a talkback segment (...) within a chat-based program in which two studio-based hosts are involved in conversation with callers. It considers previous research into call sequence as applied to this scenario and reveals that rather than working to challenge the caller, the hosts work together to enable the callers to challenge the hosts but in a way that orients to sociability rather than conflict. (shrink)

Identity has often been approached by asking questions about it in interviews. However, speakers sometimes reject, resist or modify category membership because of the sensitive inferential and interactional issues invoked. This article aims to provide a systematic analysis of category-eliciting question–answer sequences from a large corpus of Syrian interview data concerning several identities. Using conversation and membership categorisation analysis, four Q-A sequences are identified: minimal confirmation of questions seeking the hearably demographic fact of membership; modifying membership claims in response to (...) factual-type questions by rejecting some not other category-bound attributes; characterising membership as fact and nominating an alternative identity in response to questions about feelings; and, in response to questions seeking confirmation of a category implicated through the prior talk, warranting the denial of membership. The analysis therefore highlights a paradox: asking direct questions about category membership is used to generate talk about the topic of identity that would be difficult to collect otherwise, but this may in turn provide for a reluctance to self-identify, thus making identity a delicate business. (shrink)

This article shows how journalists deploy membership categorization in managing conversational drama among ordinary individuals in live television discussion. The scripted agenda for the discussion is analyzed as an interactional project, being prosecuted by the hosting journalists. The case in focus is a Finnish discussion program broadcast six days after the 9/11 terrorist attacks in the USA in 2001. Five guests are invited to the studio and introduced to the audience. The membership categories that are activated at the beginning of (...) each entrance are consequential to the way the interactional activities unfold in the rest of the discussion, leading from experiential entitlement to accountability and accusation. Introductory identifications are utilized in the question formulation to push moral accounts from the category members and to build an institutionally proper identity for the journalists. The collaboration in realizing the moral casting vividly illustrates the cultural power of the categorization device in action. (shrink)

In the 21st century, the field of business and finance has become a media spectacle. Not only have advances in technology changed the ways in which audiences engage with business information, the pervasiveness of internet and cable television networks has led to the emergence of new hybrid forms of business news discourse, blending verbiage, images, graphics, audio, and video clips. Combining discourse analysis, social semiotic theory, and other interdisciplinary approaches, this article explores the multiple ways in which business news are (...) mediated on the internet by continuous 24-hour business news networks such as Bloomberg, CNBC, FOXBusiness, and Reuters. In particular, this article is concerned with how events are contextualized, that is, how identities and social relationships are constructed and represented within and across different modes, media, and networks. The analysis focuses on what is foregrounded or backgrounded, what is thematized or unthematized in each mode and medium, and what process types and categories are drawn upon to represent events, social actors, and social actions. In this context, special interest is being paid to the semiotic shifts or transformations that multimodal representations undergo across modes, media, and news networks. (shrink)

This interdisciplinary study brings together research on audiences’ participation in the media, and an up-close exploration of communicative entitlement of and for such participation. Viewing visitor books as situated, public media, the study asks two related questions: how museums and institutions that employ this medium frame participation of ‘ordinary’ people in the public sphere, and how, in return, visitors variously articulate their participation. The article first examines the context in which visitor books mediate participation, and how museums frame them so (...) as to invite ‘authentic’ expressions by ‘ordinary’ visitors. The analysis depicts a taxonomy of participation, evincing five types of entitlements found in visitor book texts. These entitlements shed light on how participation in the public sphere is both understood and pursued. The article responds to calls for empirically rich studies on mediation practices and processes. It adds to the literature on communicative entitlements by examining an under-researched hitherto public medium and by illuminating a shift from talk-in-interaction to the context of text-in-interaction. (shrink)