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  1. The Effects of Attribution Style and Stakeholder Role on Blame for the Deepwater Horizon Oil Spill.Paul E. Spector, Mark J. Martinko, Brandon Randolph-Seng, Kevin T. Mahoney & Stacey R. Kessler - 2019 - Business and Society 58 (8):1572-1598.
    We extend attribution and stakeholder theory in the context of crisis reputation management by examining differences in stakeholder perceptions in the form of organization-related blame. We presented eight stakeholder groups with factual information surrounding the Deepwater Horizon Oil Spill and asked them to indicate the extent to which they blamed the leaders and organizations associated with the event. Stakeholders also completed a survey assessing their attribution styles. Results indicated that perceptions of blame were affected by the interaction of stakeholder role (...)
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  • Toward an Ethical Model of Effective Crisis Communication.Young Kim - 2015 - Business and Society Review 120 (1):57-81.
    The goal of this study was to develop and demonstrate a new ethical model for crisis communication. This article examined the crisis communication practices as well as literature and found essential elements—what, how, and when—for ethical and effective crisis communication. Based on these three variables, a new three‐part model, the TTR Test, was proposed, utilizing three principles: Transparency (what), Two‐way symmetrical communication (how), and Right time (when). To investigate how the test can be applied to the real world, this article (...)
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