Abstract

Internet users fill in interactive forms with multiple fields, check/uncheck checkboxes, select options and agree to submit. People give their consents without keeping track of them. Dominance of the machine producing human consent is ubiquitous. Humanless bureaucratic procedures become embedded into routine usage of digital products and services automating human behavior. This bureaucracy does not make individuals wait in conveyor-like lines (which sometimes can cause a collective action), it patiently waits or suddenly pops up in an annoying message requiring immediate action and consuming time. It follows pre-installed procedures so cannot be distracted or appealed to. It lacks what Sofia Ranchordás calls ‘administrative empathy’. Users can hardly reach through bureaucratic procedures and communicate with another human. An individual involved in these sequences of actions contributes to increasing the quantity of bureaucratic procedures. The algorithmic bureaucracy power resides in the limited ability of human beings to make conscious and informed decisions when dealing with high complexity levels. This ubiquity makes it virtually impossible for individuals to track and verify statuses and control binding power of all legal actions on the platform. The authors apply critical analysis to explore social implications, threats and possible alternatives for corporate and governmental algorithmic bureaucracy in the emerging digital society.