Abstract
This study critically examines the efficacy of Agile project management frameworks within the context
of Business Process Outsourcing (BPO) in Cebu I.T. Park, Philippines. Employing a descriptivecorrelational research design, it gathers insights from 30 participants, comprising rank-and-file employees
and management personnel, to evaluate client satisfaction, Agile framework effectiveness, project success
metrics, client-provider communication, and continuous improvement practices. The study aims to
explore disparities in perceptions between these groups and their implications for Agile adoption.
Findings reveal notable differences in how Agile frameworks are perceived and practiced. Rank-and-file
employees generally rate Agile practices more favorably, highlighting moderate implementation in areas
like client satisfaction and project success metrics. Conversely, management personnel express
reservations, rating several indicators as less practiced, particularly in communication and Agile
framework effectiveness. These disparities underscore a disconnect between leadership and frontline
staff, which hinders consistent implementation and alignment with organizational goals. However,
management personnel recognize the importance of continuous improvement, providing a foundation
for bridging these gaps. The study recommends targeted training programs, enhanced communication
strategies, and the establishment of clear success metrics to align perspectives and foster a culture of
collaboration. Incorporating customer feedback loops and iterative development cycles is also
emphasized to enhance client satisfaction and adaptability. By addressing these challenges, organizations
can optimize Agile adoption, improve project outcomes, and achieve greater efficiency and client
satisfaction. The findings contribute to the ongoing discourse on Agile frameworks, offering actionable
insights for their effective implementation in dynamic business environments.