Why option generation matters for the design of autonomous e-coaching systems

AI and Society 30 (1):77-88 (2015)
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Autonomous e-coaching systems offer their users suggestions for action, thereby affecting the user's decision-making process. More specifically, the suggestions that these systems make influence the options for action that people actually consider. Surprisingly though, options and the corresponding process of option generation --- a decision-making stage preceding intention formation and action selection --- has received very little attention in the various disciplines studying decision making. We argue that this neglect is unjustified and that it is important, particularly for designers of autonomous e-coaching systems, to understand how human option generation works. The aims of this paper are threefold. The first aim is to generate awareness with designers of autonomous e-coaching systems that these systems do in fact influence their users' options. The second is to show that understanding the interplay between a person's options and the e-coaching system's suggestions is important for improving the effectiveness of the system. The third is that the very same interplay is also crucial for designing e-coaching systems that respect people's autonomy.
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Hybrid collective intelligence in a human–AI society.Peeters, Marieke M. M.; van Diggelen, Jurriaan; van den Bosch, Karel; Bronkhorst, Adelbert; Neerincx, Mark A.; Schraagen, Jan Maarten & Raaijmakers, Stephan

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