Abstract

Generative AI is reshaping sectors like banking and healthcare by enabling innovative applications such as personalized service offerings, predictive analytics, and automated content generation. In banking, generative AI drives customer engagement through tailored financial advice, fraud detection, and streamlined customer service. Meanwhile, in healthcare, it enhances medical imaging analysis, drug discovery, and patient diagnostics, significantly impacting patient care and operational efficiency. This paper presents an experimental study examining the implementation and effectiveness of generative AI in these sectors.