Abstract

hatbots support users in conversing via text or voice and machine learning is used to generate answers. In particular, chatbots are more human-oriented and thus are used in e- commerce customer support, call centers, gaming and others’ applications. Chatbots have algorithms that allow them to reply to messages, whether by using logical algorithms or programmed ones or by understanding certain words in a given context in the future Numerous hospitals, nursing homes, and private clinics are beginning to implement chatbots as part of the online services they offer as well. Such bots help visitors through the processes of finding the right doctors, booking appointments, and obtaining necessary care. Still, AI is not only in management, drudgery, or dull tasks, but a deeper understanding comes to everyone’s mind that it is also employed in danger zone professions like healthcare and therefore raises the question on whether such important duties can be given to machines instead of real workers. This system of healthcare chatbots is designed to provide 24/7 online healthcare assistance. It can respond to generic questions, to more pinpointed questions, engage in querying for potential leads, collate lead and sales information, and automatically send it to the sales department. Through a number of filtered questions, the user is guided in a way that helps comprehensively target the right information or services required by a patient or visitors.