Switch to: Citations

Add references

You must login to add references.
  1. A Positive Theory of Social Entrepreneurship.Filipe M. Santos - 2012 - Journal of Business Ethics 111 (3):335-351.
    I propose a theory aimed at advancing scholarly research in social entrepreneurship. By highlighting the key trade-off between value creation and value capture and explaining when situations of simultaneous market and government failure may arise, I suggest that social entrepreneurship is the pursuit of sustainable solutions to neglected problems with positive externalities. I further discuss the situations in which problems with externalities are likely to be neglected and derive the central goal and logic of action of social entrepreneurs, in contrast (...)
    Download  
     
    Export citation  
     
    Bookmark   55 citations  
  • Virtue ethics and customer relationship management: towards a more holistic approach for the development of 'best practice'.Christopher Bull & Alison Adam - 2011 - Business Ethics, the Environment and Responsibility 20 (2):121-130.
    This paper focuses much-needed attention on the ethical nature of customer relationship management (CRM) strategies in organisations. The research uses an in-depth case study to reflect on the design, implementation and use of ‘best practice’ associated with CRM. We argue that conventional CRM philosophy is based on a fairly narrow construct that fails to consider ethical issues appropriately. We highlight why ethical considerations are important when organisations use CRM and how a more holistic approach incorporating some of Alasdair MacIntyre's ideas (...)
    Download  
     
    Export citation  
     
    Bookmark   12 citations  
  • Virtue ethics and customer relationship management: towards a more holistic approach for the development of ‘best practice’.Christopher Bull & Alison Adam - 2011 - Business Ethics: A European Review 20 (2):121-130.
    This paper focuses much‐needed attention on the ethical nature of customer relationship management (CRM) strategies in organisations. The research uses an in‐depth case study to reflect on the design, implementation and use of ‘best practice’ associated with CRM. We argue that conventional CRM philosophy is based on a fairly narrow construct that fails to consider ethical issues appropriately. We highlight why ethical considerations are important when organisations use CRM and how a more holistic approach incorporating some of Alasdair MacIntyre's ideas (...)
    Download  
     
    Export citation  
     
    Bookmark   12 citations