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  1. The relationship between ethical and customer-oriented service provider behaviors.Vince Howe, K. Douglas Hoffman & Donald W. Hardigree - 1994 - Journal of Business Ethics 13 (7):497 - 506.
    This study examines the relationship between the ethical behavior and customer orientation of insurance sales agents engaged in the selling of complex services, e.g. health, life, auto, and property insurance. The effect of ethical and customer-oriented behavior, measured by the SOCO scale (Saxe and Weitz, 1982), on the annual premiums generated by the agents is also investigated. Customeroriented sales agents are found to engage in less unethical behavior than their sales-oriented counterparts. Further, sales-oriented agents are found to perceive greater levels (...)
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  • Good ethics is good for business: Ethical attributions and response to environmental advertising. [REVIEW]Joel J. Davis - 1994 - Journal of Business Ethics 13 (11):873 - 885.
    Researchers have used attribution theory as a basis for exploring the relationship between consumers'' inferences of advertiser motivation (attributions) and advertising response. This study postulated the existence of two new types of attributions which relate to the perceived ethics of the advertiser (advertiser ethical attributions) and the advertising message (message ethical attributions). Research conducted among a nationally representative sample of 273 adults: (1) verified the existence of both advertiser and message ethical attributions, (2) demonstrated the independence of advertiser and message (...)
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  • The personal imapact of ethical decisiosn: A social penetration theory. [REVIEW]Donald Baack, Christine Fogliasso & James Harris - 2000 - Journal of Business Ethics 24 (1):39 - 49.
    There are gaps in the Social and Ethical issues literature regarding the structure of individual ethical reasoning and the process through which personal ethical standards erode or decline. Social Penetration Theory may be used to view ethical issues of low, moderate, or high salience. It also produces a model of the process by which an individual turns to less desirable ethical reasoning and behavior.
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  • Business ethics: A quantitative analysis of the impact of unethical behavior by publicly traded corporations. [REVIEW]Deborah L. Gunthorpe - 1997 - Journal of Business Ethics 16 (5):537-543.
    This study examines whether the financial markets penalize public corporations for unethical business practices. Using event study methodology, it is found that upon the announcement that a firm is under investigation or has in some way engaged in unethical behavior, a statistically significant negative abnormal (excess) return is found. This suggests that firms are indeed penalized for their unethical actions.
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