Recent changes in the organizational culture of nonhuman animal sheltering, coupled with attitudes that are more progressive toward companion animals, have made shelters into resources rather than last resorts. Consequently, shelter workers need the "people skills" to communicate to a public that urgently needs accurate information about animal behavior and training. This poses a difficulty for workers drawn to working with animals but who find themselves working with people. Based on participant observation and informed by social psychology and the sociology (...) of emotions, this study articulates three primary dimensions of shelter workers' interactions with clients: Narrative Knowing, Emotion Management, and Deference. From the analysis of these dimensions, the paper then draws conclusions about the individual costs of shelter work and suggests practical steps that workers and animal care organizations could take to recognize and reduce these costs. (shrink)

Agents: feigning authority -- Adolescents: appropriating adulthood -- Hoarders: shoring up self -- Shelter workers: finding authenticity -- Marketers: Celebrating community -- Cruelty is good to think.

The medical practice of declawing has received much political debate over the past few years. Yet, empirical and theoretical research on how this practice is maintained and the ethical positions of those who actually participate in this work is lacking. Drawing from 9 months of ethnographic fieldwork in a feline-specific veterinary hospital and open-ended interviews with veterinarians and staff, this study examines veterinary staff members' attitudes toward, and strategies for, dealing with the medical practice of declawing. Specifically, findings show that (...) a number of staff felt uncomfortable with their participation in onychectomy and relied heavily on organizational support structures to cope both with these feelings and the moral ambiguity about the practice. Relying on these structures, the veterinarians and their staff are able simultaneously to define felines as subjects worthy of respect for their quality of life, protect their own self-identity as people who work toward the best interest of animals, and paradoxically support action toward felines that they find morally objectionable. (shrink)