A robust stakeholder analysis requires extensive conceptual and empirical work. Yet it is often unclear how to effectively do so. This paper introduces a new method—the Stakeholder Tokens—for designers to elicit a more inclusive set of stakeholders and gain better understanding of stakeholder interrelationships and dynamics. Stakeholder Tokens present a playful hands-on design approach to support value sensitive design stakeholder analyses by employing a style of role play.

As information systems transform our world, computer scientists design affordances that influence the uses and impacts of these technological objects. This article describes how the practices of design affect the social values materialized in emerging technologies, and explores how design practices can encourage ethical reflection and action. The article presents an ethnography of a laboratory that engineered software for mobile phones to track users’ locations, habits, and behaviors. This technical work raised a number of ethical challenges, particularly around questions of (...) data use and surveillance. The ethnography suggests that particular activities within laboratories can help engineers agree on social values as important to design. It characterizes these activities as values levers: practices that open new conversations about social values and encourage consensus around those values as design criteria. Laboratory leaders and advocates can enable and strengthen these levers to encourage ethical reflection and action as an explicit part of design practice. (shrink)