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  1. Enhancing Consumer Online Purchase Intention Through Gamification in China: Perspective of Cognitive Evaluation Theory.Yan Xu, Zhong Chen, Michael Yao-Ping Peng & Muhammad Khalid Anser - 2020 - Frontiers in Psychology 11.
    The application of game elements of gamification in online shopping is attracting interest from researchers and practitioners. However, it remains unclear how gamification affects and improves consumer purchase intention on online shopping platforms, which still leaves a gap in our knowledge. To narrow this theoretical gap, a theoretical model has been built in this study. This model adopts cognitive evaluation theory to explain the impact of gamification elements on consumer purchase intention. Data was collected from 322 online shopping consumers who (...)
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  • The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson from Service Recovery. [REVIEW]Noel Yee-Man Siu, Tracy Jun-Feng Zhang & Cheuk-Ying Jackie Yau - 2013 - Journal of Business Ethics 114 (4):675-686.
    Customers complain because they want to be treated fairly by the company when a service failure occurs. The role of perceived complaint justice and its relation to customer satisfaction has been discussed and researched. However, a static view is mostly adopted in previous literature. We argue that satisfaction is cumulative and both prior satisfaction and post-recovery satisfaction should be looked at in relation to complaint justice in the context of service recovery. This study attempts to fill the gap by investigating (...)
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  • Online Food Shopping: A Conceptual Analysis for Research Propositions.Chi-Fang Liu & Chien-Ho Lin - 2020 - Frontiers in Psychology 11.
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