Emergent digital technologies provide cultural heritage spaces with the opportunity to reassess their current user journey. An immersive user experience can be developed that is innovative, dynamic, and customised for each attendee. Museums have already begun to move towards interactive exhibitions utilising Artificial Intelligence (AI) and the Internet of Things (IOT), and more recently, the use of Virtual Reality (VR) and Augmented Reality (AR) has become more common in cultural heritage spaces to present items of historical significance. VR concentrates on (...) the provision of full immersion within a digitised environment utilising a headset, whilst AR focuses on the inclusion of digitised content within the existing physical environment that can be accessed through a medium such as a mobile phone application. Machine learning techniques such as a recommender system can support an immersive user journey by issuing personalised recommendations regarding a user’s preferred future content based on their previous activity. An ethical approach is necessary to take the precautions required to protect the welfare of human participants and eliminate any aspect of stereotyping or biased behaviour. This paper sets out a human-centred manifesto intended to provide guidance when inducing smart digital immersion in cultural heritage spaces. A review of existing digital cultural heritage projects was conducted to determine their adherence to the manifesto with the findings indicating that Education was a primary focus across all projects and that Personalisation, Respect and Empathy, and Support were also highly valued. Additionally, the findings indicated that there were areas with room for improvement such as Fairness to ensure that a well-balanced human-centred system is implemented. (shrink)

Contemporary data practices are inducing a convergent saturation point wherein every human action, reaction, interaction, transaction, thought or desire is quantified, reified, recorded and used. Physical or virtual, all is recorded, known or unknown, seen or unseen, until data permeates every facet of our shared human existence. The implications of this eventuality are potentially so far reaching that the very notion or concept of who we are might be fundamentally altered, resulting in new ontologies of the self in a world (...) of Total Data. This polemic paper reflects on the implications that Total Data has for the ontological self in a range of individual and shared contexts, and considers the potential it has to ultimately be symbiotic or assimilatory. It suggests that the current trajectory for Total Data is more assimilatory than symbiotic, demonstrating more potential to collectively monitor and control people than to emancipate and empower them. In response, it calls for an authentic debate and reassessment of current data practices, and for an urgent reprioritisation of core and enduring human-centred values and symbiosis in technological systems development to emancipate and empower people living in a Total Data world. (shrink)