Although coherence has been widely studied in computer-mediated communication, insufficient attention has been paid to emergent multimodal forms. This study analyzes a popular commentary system on Chinese and Japanese video-sharing sites – known as danmu or danmaku – where anonymous comments are superimposed on and scroll across the video frame. Through content and multimodal discourse analysis, we unpack danmu-mediated communication analyzing the newest interface, the comments, the interpersonal interactions and the unusual use of the second-person pronoun. Results show that despite (...) the technological constraints, users construct order in interactions through repetition, danmu-specific expressions and multimodal references, while using playful language to make fun. This study provides an up-to-date analysis on an increasingly popular CMC medium beyond well-studied social networking sites, and broadens the understanding of coherence in contemporary CMC. (shrink)

This study employs the tools of conversation analysis in order to assess consultee satisfaction in chat endings obtained from the e-counseling provided by the Youth Board of Cyprus. In order to study whether consultees are satisfied with the service they receive during the chat, an alternative approach of exploring consultee satisfaction to those that rely on self-report or questionnaires, which are methods that are external to the actual interactions, has been applied. Therefore, internal indications of consultees’ satisfaction, as displayed in (...) the ways in which they express appreciation, or otherwise, during the closing stages of chats, is the preferred method. Indications of satisfaction, or otherwise, produced during the chat, through displays of appreciation, withholding appreciation or even exhibiting dissatisfaction, do help to inform chat-handlers about the extent to which they have satisfied consultees’ expectations. Internal indicators of consultee satisfaction are displayed in the closing stages of the e-counseling chats. The different expressions have consequences on how the chat ends, with satisfied consultees ending the chat with strong and enthusiastic expression of appreciation and with dissatisfied consultees expressing resistance in reaching termination. (shrink)

This study evidences turn actions done by ellipsis marks-only turns and blank turns as employed in quasisynchronous chats that are not discussed in prior literature. A brief introduction to the research background of ellipsis marks in online chats is followed by a description of the data collected before delving into the actions done by ellipsis marks-only turns and blank turns. Data were culled from multi-party chats among tertiary students during a critical reasoning class. A Conversation Analysis-informed approach is applied in (...) this article to analyze the preference organization of elliptical turns that illustrate several turn actions which include responses signaling disagreement, confusion and disapproval besides initial actions of eliciting responses and holding the floor. More than punctuation marks or paralinguistic restitution of silences, their interpersonal meaningfulness in sequential context and differentness/similarity vis-a-vis temporal silences are demonstratively shown in microscopic and interpretive description of chat excerpts. (shrink)