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  1. The sociality of minimizing involvement in self-service shops in Denmark: Customers’ multi-modal practices of being, getting, and staying out of the way.Elisabeth Dalby Kristiansen & Gitte Rasmussen - 2022 - Discourse and Communication 16 (2):200-232.
    For some customers, the corona pandemic has turned e-shopping into a fine alternative to shopping in brick-and-mortar shops. For other customers in quarantine e-shopping is the only alternative. The long-lasting pandemic, however, has reminded us of the importance of social contacts and interactions – even if it’s just to go the supermarket to ‘mingle’. This paper investigates what ‘mingle’ means when shopping in physical self-service shops amongst unacquainted others in Denmark. It describes customers’ practice of doing self-service by organizing interaction (...)
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  • Displaying Inner Experience Through Language and Body in Community Theater Rehearsals.Katariina Harjunpää, Arnulf Deppermann & Marja-Leena Sorjonen - 2023 - Human Studies 46 (2):247-271.
    Using multimodal conversation analysis, we investigate how novices learning the “inner body” acting technique in the context of a community theater project share their experiences of the bodily exercises through verbal and embodied conduct. We focus on how verbal description and bodily enactment of the experience mutually elaborate each other, and how the experienced sensorimotor and affective qualities are made to be witnessed and recognized by the others. Participants describe their experiences without naming qualities. Instead, a display of the experienced (...)
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  • Moments of Pleasure: A Preliminary Classification of Gustatory mmms and the Enactment of Enjoyment During Infant Mealtimes.Sally Wiggins - 2019 - Frontiers in Psychology 10.
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  • Negative Requests Within Hair Salons: Grammar and Embodiment in Action Formation.Anne-Sylvie Horlacher - 2022 - Frontiers in Psychology 12:689563.
    Although requests constitute a type of action that have been widely discussed within conversation analysis-oriented work, they have only recently begun to be explored in relation to the situated and multimodal dimensions in which they occur. The contribution of this paper resides in the integration of bodily-visual conduct (gaze and facial expression, gesture and locomotion, object manipulation) into a more grammatical account of requesting. Drawing on video recordings collected in two different hair salons located in the French-speaking part of Switzerland (...)
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  • Appealing to the senses: Approaching, sensing, and interacting at the market’s stall.Lorenza Mondada - 2022 - Discourse and Communication 16 (2):160-199.
    Sensorial access to products in shop encounters constitutes a crucial aspect of the appeal to customers. This paper examines sensorial engagements with products in a specific ecology with a focus on the possible opening of a shop encounter. When passers-by stroll from one stand to another, open to local findings, unplanned discoveries, and emergent opportunities to buy, they orient to the sensory appeal of the products, becoming possible customers, stopping in front of a counter and engaging in a social interaction (...)
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  • Sensory communication in YouTube reviews: The interactional construction of products.Will Gibson - 2020 - Discourse and Communication 14 (4):383-403.
    This study draws on interactionist frameworks of sensorial communication to analyse product reviews on YouTube. Existing studies of YouTube review work have focused on how vloggers manage conflicting neoliberal identity discourses such as ‘authenticity’, ‘being entertaining’ and ‘selling’. I argue that this focus has been at the expense of the communicative work involved in constructing products in reviews, and I suggest that identity issues should be conceptually expanded through a much broader focus on communicative action and conventions of practice. In (...)
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