Living labs represent an important step in the development of research solutions based on the inclusive design paradigm. To ensure participants' rights and the adoption of an ethical approach to technological research, this paper presents some tools and strategies that comply with the needs and rights of those less advantaged groups to ensure that their rights and demands are taken into account. There is a gap in the construction and development of norms for a living lab. This article summarizes the (...) efforts made to achieve the goals of ethical awareness, enumerates the issues related to the ethical problems that may arise during participatory design and living labs environments, describes working routines, and outlines recommendations for achieving this objective. This paper attempts to focus on those aspects of research development that directly or indirectly come into contact with issues of ethics, privacy, and security related to participants in the context of any research conducted using a living lab approach. It also includes thoughts about the importance of information and communication technologies on the public domain and their implications for privacy. The importance of ethical awareness is even more evident in the case of enterprises where elderly and disabled users are present. For that reason, there are several legal tools that can be applied in a living lab setting, tools that are pertinent even though they may not have been conceived specifically to regulate this environment, may be used in a precarious way and might be temporary as well, just to proceed with the setting up of the living lab. However, the specificity and idiosyncrasy of this research environment demands further efforts to establish procedures that will facilitate both the proper set-up and smooth running of the living lab. (shrink)

E-inclusion is getting a lot of attention in Europe these days. The European Commission and EU Member States have initiated e-inclusion strategies aimed at reaching out to the e-excluded and bringing them into the mainstream of society and the economy. The benefits of mainstreaming the excluded are numerous. Good practices play an important role in the strategies, and examples can be found in e-health, e-learning, e-government, e-inclusion and other e-domains. So laudable seems the rationale for e-inclusion, few have questioned the (...) benefits. In fact, e-inclusion does raise ethical issues, and this paper discusses a few of the key ones. The paper draws several conclusions, principally regarding the need for some empirical research on what happens to the e-excluded once they have access to information and communications technologies, notably the Internet. (shrink)

Purpose This study aims to statistically verify the links of income and education with information and communication technology diffusion across 191 countries of the world taking into account a total of 9 indicators best representing the socio-economic variables. Design/methodology/approach Multivariate regression analysis was used as a prime method to rigorously test the relationships of income and education with ICT diffusion across 191 countries. Statistical Package for the Social Sciences was used to analyze and predict patterns in the data. Findings The (...) results support the hypotheses that income and education are positively related to ICT diffusion. The findings statistically confirm that poverty is a leading cause of digital divide worldwide. Research limitations/implications Academic, policy and practice groups should work in collaboration to fight against digital divide. Present results also imply that digital divide shall never end but rather it can be controlled to an extent with multiple collaborative efforts. Originality/value Prior research assignments on the digital divide concentrate on exploring the links between few socio-economic and ICT variables in select few regions theoretically. The present work addresses this literature gap by developing and testing two hypotheses to statistically investigate the relationships between a broad set of socio-economic and ICT indicators. (shrink)

Purpose This paper aims to explore how older people in developed and developing countries are affected by the grey digital divide. It argues country type and culture influence older people’s willingness to access and learn internet skills. Using the knowledge from researchers informs policy, funding and delivery of appropriate skilling to minimize this divide. Design/methodology/approach A systematic literature search using specific keywords to locate digital divide research, specifically pertaining to older people across country types. Findings Despite increased internet access and (...) affordability, older people still face challenges in learning internet skills. Country type, economic challenges and cultural beliefs need to be considered in minimizing the grey divide. Governments recognize the importance of funding such teaching but evidence-based research must continue to inform policy to maximize funding and solve the many physical age and cultural issues affecting older people’s access to internet skills learning. Originality/value This paper argues that research in developing countries into minimizing the grey digital divide is a crucial undertaking. As the internet continues growing in developing countries, finding solutions that consider cultural and age differences issues is crucial to the success of having internet literate societies that have growing populations of older people seeking to use it. (shrink)