If one interprets the ‘ecology of technology’ as the study of technology in relation to its environment, there are two important levels at which this study can be made. It is possible to consider the different environments in Europe, Japan and the USA, and look for the different technological influences which accompany them. At a more general level, one can look at those factors which are common to all three environments, and which are associated with generic similarities in the technology (...) of all three areas.The paper considers both aspects as they have been experienced in Europe in some attempts to develop a ‘human-centred technology’. (shrink)

In this paper, the concept of Human-Centred Technology will be described with regard to the different dimensions of workplace, groupwork and networks and in terms of the frameworks of both society and the natural environment. These different aspects of Human-Centred Systems will be illustrated by a series of case studies representing several European countries. The report covers a wide range of research fields. The emphasis is on technology: the roles of control and information technology in enterprises today — including issues (...) of applying AI — and the strategies of designing and implementing technology taking into account the specific aspects which characterize human-centred systems. (shrink)

This paper first illustrates what kind of ethical issues arise from the new information, communication and automation technology. It then argues that we may embrace the popular idea that technology is ethically neutral or even ambivalent without having to close our eyes to those issues and in fact, that the ethical neutrality of technology makes them all the more urgent. Finally, it suggests that the widely ignored fact of normal responsible behaviour offers a new and fruitful starting point for any (...) future thinking about such issues. (shrink)

“Emergence” – the notion of novel, unpredictable and irreducible properties developing out of complex organisational entities – is itself a complex, multi-dimensional concept. To date there is no single, generally agreed upon “theory of emergence”, but instead a number of different approaches and perspectives. Neither is there a common conceptual or meta-theoretical framework by which to systematically identify, exemplify and compare different “theories”. Building upon earlier work done by sociologist Kenneth Bailey, this article presents a method for creating such a (...) framework, and outlines the conditions for a collaborative effort in order to carry out such a task. A brief historical and theoretical background is given both to the concept of “emergence” and to the non-quantified modelling method General Morphological Analysis (GMA). (shrink)

A post-modernist analysis of human-centred technology (HCT) suggests the ideology which informs the theoretical and practical development of HCT resonates with ideological representations of machine intelligence portrayed in science fiction (sf) films. It is argued that such an ideology reflects and reinforces ontological dualisms which constrain our ability to imagine and realise our future relations with technology. This paper invites proponents of HCT to meet their shadows, to transgress, the cultural and discursive borders constructed in the name of modernism, and (...) to reflect on what is taken-for-granted and peripheralised within their own work. (shrink)

There has been no attempt in this introduction to put forward a particular method for dealing with these challenges nor to assess the full contribution of the articles in this issue. This outline and discussion has been intended merely to stimulate interdisciplinary debate and provide some of the background to assist in making this possible. A full account would at least have involved a broader review of the background of McLoughlin and Aicholzer and Schienstock in developments within the industrial sociology (...) or industrial relations discipline. Their contributions do, however, provide a good introduction to the traditions within which they are working and so it is not necessary to provide more information here. It is nevertheless important to note in McLoughlin's case that his analysis of “technological systems” and “system architectures” is based on earlier work by McLoughlin and his colleagues, cited in the article, on the complex nature of “engineering systems” and the importance of taking this complexity into account in any discussion of “the impact” of “technology” on organisation. If the result of this issue is the stimulation of system designers to read further in such areas or the encouragement of industrial sociologists to become more involved in research directed towards human-oriented system design then it will have served its purpose. (shrink)

Contemporary democracy has given primacy to thought. Building up institutions on thought and reasoned discourse excludes out human actions derived not from thought that one thinks. Ordinary life is visited by emotion and passion. Such actions of unknown origin are captured best in the drama. Indian theory and practice of drama and the poetics offer communion between the performer and the viewer. Blissful relish of the actions and the dialogues lift up the banal actions from the ordinary to a state (...) beyond simple event. Relishing thus resides in cognition. Drama in theory and in its practice thus offers foundation to institutions that could embrace independent actions as well. In relish there is cognition and reasoning alone cannot lay claim. Folk life and folk actions thus could be emancipatory. (shrink)

Knowledge networking in the cross-cultural setting here focuses on promoting a culture of shared communication, values and knowledge, seeking cooperation through valorisation of diversity. The process is seen here in terms of creating new alliances of creators, users, mediators and facilitators of knowledge. At the global level, knowledge networking is seen as a symbiotic relationship between local and global knowledge resources. This focus is informed by the human-centred vision of the information society, which seeks a symbiotic relationship between technology and (...) society. It explores the nature of the knowledge in transition, raising issues of technology and knowledge transfer in the local–global context. The notions of human–machine symbiosis and of diversity and coherence provide a handle to explore the role of technology for sustainable development. The centrality of knowledge in stimulating knowledge networking for cross-cultural collaboration is illustrated through an exemplar of an EU–India Cross-Cultural Innovation Network project, a collaboration between European and Indian universities and institutes. (shrink)

We only regard a system or a process as being “scientific” if it displays the three predominant characteristics of the natural sciences: predictability, repeatability and quantifiability. This by definition precludes intuition, subjective judgement, tacit knowledge, heuristics, dreams, etc. in other words, those attributes which are peculiarly human. Furthermore, this is resulting in a shift from judgment to calculation giving rise, in some cases, to an abject dependency on the machine and an inability to disagree with the outcome or even question (...) it. To tolerate such a situation could be seen as an abdication of professional responsibility. In complex technological and scientific environments, it is sometimes said that those who make best use of computers already know what the answer is (in ball park terms) before the calculation. (shrink)

In the paper, three propositions are put forward. First, that intellectual structures of wide scope commonly lead to conclusions which are ethically unacceptable; secondly that the ethically unacceptable consequences of science arise from one particular presupposition which it adopts, namely that of causality; thirdly, that causality is no essential part of science.

The paper is an exploration for a conceptual framework for cross-cultural interfacing. The roots of this exploration lie in my personal, functional, social and cultural experiences, and cross-cultural encounters. These encounters in many ways reflect the networking journey of AI & Society, promoting and stimulating the human-centred debate in cross-cultural settings. As a ‘cross-cultural holon’, AI & Society has been questioning the given orthodoxy of the ‘one best way’ and the culture of the ‘exact language’ since its inception 21 years (...) ago. My observation is that even though we now live in a world of multimodal interactive media technologies, some how the interface design has not moved much beyond the functional (observed reality) worldview of our interactions. Even at the functional level, the design perspective remains bounded by the observed reality. It is thus no surprise that when it comes to designing interaction technologies for social and cultural domains such as health care, work, employment, life long learning, the design mainly hovers around the functional skill training, mechanical feedback and objectified evaluation. When we move beyond the functional worldview, and explore our interactions within social and cultural domains, we encounter both the reality (objectified world) and actuality (experienced world) of interactions. At this level, the challenge of the interface is not just coping with the interaction spaces of reality and actuality but also with the ‘in-between’ space of actuality–reality gaps. We explore how the concept of symbiosis enables the interaction in the gaps between actuality and reality, how the concept of the ‘culture of the artificial enables the sharing and pooling experiences, how the concept of valorisation’ enables to find a coherence (commonality) between interactions, and how the concept of cultural holon is used to conceptualise the network architecture of cross-cultural interactions. It is proposed that the way forward to designing cross-cultural interfaces is to first seek a conceptual framework for cross-cultural interaction spaces, and then use this framework to design interfacing systems and tools. (shrink)