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  1. Normalizing in student counseling: Counselors’ responses to students’ problem descriptions.Elina Weiste, Liisa Voutilainen & Kimmo Svinhufvud - 2017 - Discourse Studies 19 (2):196-215.
    University students seek counseling to discuss concerns about their academic skills, motivation, time management and well-being. This article examines the conversational activity of normalizing recurrently used by counselors to manage students’ negative emotions and troubles-telling. Normalizing refers to an activity in which something in the interaction is made normal by labeling it ‘normal’ or ‘commonplace’ or by interpreting it in an ordinary way. Three uses for normalizing were identified in a sample of 16 videotaped counseling sessions: supporting the student’s position, (...)
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  • Delivering criticism through anecdotes in interaction.Marco Pino - 2016 - Discourse Studies 18 (6):695-715.
    Criticising someone’s conduct is a disaffiliative action that can attract recipient objections, particularly in the form of defensive detailing by which the recipient volunteers extenuating circumstances that undermine the criticism. In Therapeutic Community meetings for clients with drug addiction, support staff regularly criticise clients’ behaviours that violate therapeutic principles or norms of conduct. This study examines cases where, rather than criticising a client’s behaviour directly, TC staff members do so indirectly through an anecdote: a case illustrating the inappropriateness of the (...)
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