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  1. From paper to practice: Asking and responding to a standardized question item in performance appraisal interviews.Lina Nyroos & Erica Sandlund - 2014 - Pragmatics and Society 5 (2):165-190.
    This paper examines how a standardized question is launched and received in a corpus of performance appraisal interviews, with a focus on how pre-­formulated questions are translated into interaction. Using conversation analysis, we demonstrate that the same question becomes many different actions in practice. Prefaces as well as prosodic and lexical alterations make relevant different responses, and as such, the question can be recruited to initiate diverse interactional projects such as assessments and other socially delicate activities. As a consequence, goals (...)
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  • Exploring affiliation in the reception of conversational complaint stories.Elizabeth Couper-Kuhlen - 2012 - In Marja-Leena Sorjonen & Anssi Peräkylä (eds.), Emotion in interaction. New York: Oxford University Press. pp. 113--146.
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  • Talk in Action: Interactions, Identities, and Institutions.[author unknown] - 2010
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