Two views of AI in leisure and the work-place and two views of society are discussed. There is a conceptualisation of AI systems enhancing people in their work and leisure and another of AI automata which tends to degrade and replace human activity. Researchers tend to resolve into “Optimists” who work within a micro-sociological view and see AI systems as inevitable and beneficent. Others are “Pessimists” who adopt a macro-sociological view and see AI in its automata role and deliterious social (...) consequences. These polarised perspectives must be integrated as only “enhancing AI” is socially acceptable. (shrink)

The conventional approach to developing expert systems views the domain of application as being “formally defined”. This view often leads to practical problems when expert systems are built using this approach. This paper examines the implications and problems of the formal approach to expert system design and proposes an alternative approach based on the concept of semi-formal domains. This approach, which draws on the work of socio-technical information systems, provides guidelines which can be used for the design of successful expert (...) systems. (shrink)

In making a contribution, a person's life gains meaning. A small contribution affects a few people for a short time, while a large contribution affects many people for a long time. Within the framework of an abstract, computational world, a metric on contributions is defined. Simulation of the computational model shows the critical role of gradualness. Gradualness can be supported by human-computer systems in which the computer does the copying and arithmetic, and the human applies a rich understanding of the (...) world. The role of gradualness in the research areas of machine learning and hypertext is highlighted. (shrink)

The human-centred debate in Britain focuses on the idea of human-machine symbiosis, and the “Dialogue” debate in Scandinavia focuses on the deep understanding of human communication, through a process of inner reflection. Both of these debates provide a framework for the participatory design of AI systems.The emergence of “social Europe” creates the desirability for a sharing of social and cultural knowledge and resources among the citizens of Europe. This raises the possibility of exploiting the potential of new technology for the (...) distribution and transfer of knowledge and skill among the citizens of Europe whilst retaining the diversity of their cultures and languages. These issues of transfer have been the focus of many AI researchers who have been concerned with the design of AI systems for the education, training and welfare of disadvantaged citizens. It is suggested that central to such a transfer is the design of participatory learning systems which focus on the mediation and distribution of knowledge in diverse socio-cultural contexts.In this paper, the SEAKE Centre's projects, especially “Brighton Parosi”, and “Adult Literacy” are discussed to provide an insight into the concepts and practice of designing such participatory systems. The philosophy of these projects was rooted in the sharing of social and cultural experiences, through participatory learning. The development of the projects involved a process of exchange of language and culture in both formal and informal learning environments. For the Parosi Project social interaction was the central core for the exchange of cultural experiences and the language acquisition process. The Adult Literacy project built on the exchange process, and used the idea of the mediation of knowledge for the design of a knowledge based system. The design process developed by the above two projects could be described as a participatory design approach which builds upon and extends the human-machine symbiosis and dialogue approaches. (shrink)

This article draws on contributions from the Sociology of Science and Technology and Science and Technology Studies, the Sociology of Risk and Uncertainty, and the Sociology of Work, focusing on the transformations of employment regarding expanded automation, robotization and informatization. The new work patterns emerging due to the introduction of software and hardware technologies, which are based on artificial intelligence, algorithms, big data gathering and robotic systems are examined closely. This article attempts to “open the black boxes” of the “black (...) carpet” (robotic sorting system) and examine the reorganization of Greek postal services through the introduction of software and hardware technologies, highlighting a) the high risk of flexible, pluralistic, decentralized (under)employment and aspects of the sub-politics of automation, b) the new forms of work organization and c) aspects of labor precariousness as a result of de-specialization or “flexible expertise” interconnected with new forms of inequalities based on AI, algorithms, big data and robots as reflected in the lived experiences of workers. The above are investigated through primary empirical social research in postal service companies in Greece. (shrink)

To understand the role of expert systems as a medium for transferring knowledge and skills within organisations requires an understanding of the nature of expertise within working life contexts. Central to this issue of transfer is the debate on the nature of tacit/implicit knowledge and the problem of formalising it in explicit form. This paper considers the British approach to the development of knowledge-based systems, which is regarded as being predominantly rationalistic, and compares it with the Scandinavian approach, which is (...) regarded as being predominantly humanistic. The paper proposes that crucial to the debate on the transfer of knowledge and skills is the development of expert systems as communications media which aims at enhancing and sharing the knowledge and skills of users. A human-centred approach for the future is proposed which brings the above two traditions together thereby providing a developmental framework for knowledge based systems. (shrink)