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  1. Authenticating Talk: Building Public Identities in Audience Participation Broadcasting.Joanna Thornborrow - 2001 - Discourse Studies 3 (4):459-479.
    Public participation broadcasting has recently become the focus of attention in media studies, as well as from the social interactional perspectives of discourse and conversation analysis, and it has been argued in particular that the talk show genre has given new and enhanced status to the `authentic' voice of lay members of the public. What remains largely unexplored is how lay participants discursively construct authentic positions for their own knowledgeable participation in such discourse. Expert speakers in public participation broadcasts are (...)
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  • The interpersonal dynamics of call-centre interactions: co-constructing the rise and fall of emotion.Gail Forey & Susan Hood - 2008 - Discourse and Communication 2 (4):389-409.
    In this article we investigate how speakers contribute to the interactive rise and fall of emotion in problematic interactions in a data set of in-bound telephone conversations collected from call centres in the Philippines. These interactions are between the Filipino Customer Service Representatives and American clients who initiate the calls to seek information, clarification, or resolution to a problem. The study draws on Appraisal theory to analyse the contribution of the caller and the CSR to initiating, maintaining and adjusting the (...)
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  • From problematic object to routine `add-on': dealing with e-mails in radio phone-ins.Richard Fitzgerald & Joanna Thornborrow - 2002 - Discourse Studies 4 (2):201-223.
    This article investigates the new phenomenon of e-mailed questions to a radio phone-in programme, BBC Radio 4's `Election Call'. Our interest in this phenomenon arose for several reasons. First, as a new form, e-mails were singled out at the beginning of each broadcast for special instructions to listeners, although there was evidence that as the series progressed, dealing with e-mail became more of a routine event in each subsequent programme. Second, on listening to the Election Call broadcasts, the sequential introduction (...)
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  • (1 other version)Discourses of ‘service delivery protests’ in South Africa: an analysis of talk radio.Sarah Day, Josephine Cornell & Nick Malherbe - 2019 - Critical Discourse Studies:1-18.
    ABSTRACTAlthough dominant discourses of various kinds are frequently reproduced on talk radio, the fundamentally collaborative nature of the medium also means that it is able to serve as a channel...
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  • (1 other version)Discourses of ‘service delivery protests’ in South Africa: an analysis of talk radio.Sarah Day, Josephine Cornell & Nick Malherbe - 2021 - Critical Discourse Studies 18 (2):245-262.
    ABSTRACT Although dominant discourses of various kinds are frequently reproduced on talk radio, the fundamentally collaborative nature of the medium also means that it is able to serve as a channel through which to challenge these discourses. Using Critical Discourse Analysis, this article examines how neoliberal ideology structures discussions around ‘service delivery protest’ on South African talk radio, and explores some of the roles that talk radio is, and is not, able to play in constructing resistance to neoliberal ideology. Our (...)
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  • Two hosts and a caller: Analysing call sequences in a dual-host radio talkback setting.Kate Ames - 2013 - Discourse Studies 15 (3):263-277.
    Investigation into the impact of the stages of a radio call on host–caller interaction has traditionally been conducted in single host scenarios, whereby one host interacts with one caller. Further, this analysis has often been done in the context of talk radio that is designed to promote a sense of conflict in order to entertain its audience. However, what of dual or multi-host scenarios, where a number of hosts are co-participants when interacting with callers? This article considers a talkback segment (...)
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