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  1. An Exploratory Study into the Factors Impeding Ethical Consumption.Jeffery P. Bray, Nick Johns & David Kilburn - 2011 - Journal of Business Ethics 98 (4):597 - 608.
    Although consumers are increasingly engaged with ethical factors when forming opinions about products and making purchase decisions, recent studies have highlighted significant differences between consumers' intentions to consume ethically, and their actual purchase behaviour. This article contributes to an understanding of this 'Ethical Purchasing Gap' through a review of existing literature, and the inductive analysis of focus group discussions. A model is suggested which includes exogenous variables such as moral maturity and age which have been well covered in the literature, (...)
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  • How far can brands go to defend themselves? The extent of negative publicity impact on proactive consumer behaviors and brand equity.Hongjoo Woo, Sojin Jung & Byoungho Ellie Jin - 2019 - Business Ethics: A European Review 29 (1):193-211.
    Business Ethics: A European Review, EarlyView.
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  • Relationship Commitment and Ethical Consumer Behavior in a Retail Setting: The Case of Receiving Too Much Change at the Checkout.Sarah Steenhaut & Patrick Van Kenhove - 2005 - Journal of Business Ethics 56 (4):335 - 353.
    In this study, we conducted two experiments to examine the effect of relationship commitment on the reaction of shoppers to receiving too much change, controlling for the amount of excess change. Hypotheses based on equity theory, opportunism and guilt were set up and tested. The first study showed that, when the less committed consumer is confronted with a large excess of change, he/she is less likely to report this mistake, compared with a small excess. Conversely, consumers with a high commitment (...)
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  • From an implicit Christian corporate culture to a structured conception of corporate ethical responsibility in a retail company: A case-study in hermeneutic ethics. [REVIEW]Geert Demuijnck - 2009 - Journal of Business Ethics 84 (S3):387-404.
    This article presents a qualitative research about the way in which business leaders of a retail company gradually clarify the ethical responsibilities of their company – in an ongoing discussion of particular cases. It is based on 12 years of experience as an external member of the ethics committee. The aim of the article is not so much as to evaluate the different single decisions that were made and implemented to make the company meet high ethical standards, but rather to (...)
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  • An Exploration of Opportunities for the Growth of the Fair Trade Market: Three Cases of Craft Organisations.Debora C. Randall - 2005 - Journal of Business Ethics 56 (1):55-67.
    Businesses that maintain ethical standards have an advantage in the marketplace based on the increasing interest of consumers in products that have a social and ethical component. Fair trade organisations that adopt environmental, social and ethical principles in trading are in a good position to make the most of this growing interest in the market. However, it is unclear whether fair trade organisations are taking full advantage of emerging market opportunities for ethically traded products. This research explores this issue by (...)
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  • Stakeholder mismanagement in retailing: A british perspective. [REVIEW]Paul Whysall - 2000 - Journal of Business Ethics 23 (1):19 - 28.
    This paper provides three brief cases of retailers who have, through what is interpreted as stakeholder mismanagement, brought major problems to bear upon those companies, and other stakeholder groups. The main cases examined concern a "free flight" promotion run by the Hoover company in the UK in 1992/3, the collapse of the Ratner'sretail jewellery chain, and wage realignments at British Gas in 1994.Synthesising these examples, it is suggested that: (1) All companies are expected to meet ethical norms in dealings with (...)
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  • (1 other version)The Relationship between Consumers' Unethical Behavior and Customer Loyalty in a Retail Environment.Patrick Van Kenhove, Kristof De Wulf & Sarah Steenhaut - 2003 - Journal of Business Ethics 44 (4):261-278.
    This paper investigates the relationship between two outcomes of relationship marketing – affective commitment and behavioral loyalty – and consumers' unethical behavior. The main objective of the study is to assess whether affective commitment and behavioral loyalty to a store translate into more ethical behavior towards that store, controlling for the variables of age, gender, and ethical beliefs. The study does not rely on a single measurement tool, but is based on ten months' panel data and three different mail surveys (...)
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