The Missing Link Between Corporate Social Responsibility and Consumer Trust: The Case of Fair Trade Products

Journal of Business Ethics 84 (1):1-15 (2009)
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Abstract
This paper investigates the link between the consumer perception that a company is socially oriented and the consumer intention to buy products marketed by that company. We suggest that this link exists when at least two conditions prevail: (1) the products sold by that company comply with ethical and social requirements; (2) the company has an acknowledged commitment to protect consumer rights and interests. To test these hypotheses, we conducted a survey among the clients of retail chains offering Fair Trade products. The results show that socially oriented companies can successfully leverage their reputation to market products with high symbolic values.
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2009
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Archival date: 2013-08-28
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Corporate Social Responsibility and the Benefits of Employee Trust: A Cross-Disciplinary Perspective. [REVIEW]Hansen, S. Duane; Dunford, Benjamin B.; Boss, Alan D.; Boss, R. Wayne & Angermeier, Ingo
How Perceived Corporate Social Responsibility Affects Employee Cynicism: The Mediating Role of Organizational Trust.Serrano Archimi, Carolina; Reynaud, Emmanuelle; Yasin, Hina Mahboob & Bhatti, Zeeshan Ahmed
Social Sustainability in Selecting Emerging Economy Suppliers.Ehrgott, Matthias; Reimann, Felix; Kaufmann, Lutz & Carter, Craig R.

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