The Speech Act of Complaint: Socio-Cultural Competence Used by Native Speakers of English and Indonesian

International Journal of Psychosocial Rehabilitation 6 (24):14016-14028 (2020)
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Abstract

Complaining is frequently regarded as a negative act stated to attack a person who is responsible for a wrong behavior. However, the proper use of complaints can improve an offensive situation and establish solidarity between interlocutors. This study is aimed at comparing the strategies of complaints made by college- educated native speakers of English and Indonesian. Qualitative method was used to carry out this study by involving 14 English native speakers (ENSs) and 30 Indonesian native speakers (INSs) who were randomly selected. Survey questions were used to collect the data.

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