The Burnout Level of Call Center Agents in Metro Manila, Philippines
International Letters of Social and Humanistic Sciences 70:21-29 (2016)
Abstract
Source: Author: Agnes F. Montalbo The aim of this study was to measure the exhaustion, cynicism and professional efficacy that would determine an individual’s level of burnout. A convenient sample of employees was obtained from different call centers in Metro Manila. The results indicated a high level of exhaustion for the age group of 18-29 years old and for the female respondents. More than half of the respondents were high in cynicism and those who reported a low professional efficacy were mostly females. Age showed a significant relationship with exhaustion and cynicism while tenure at present job showed a significant relationship with professional efficacy. Results implied that working in a call center may lead to employee burnout especially for females and those who are new in their job. ]]>Author's Profile
DOI
10.18052/www.scipress.com/ilshs.70.21
Analytics
Added to PP
2016-07-03
Downloads
117 (#54,796)
6 months
36 (#35,145)
2016-07-03
Downloads
117 (#54,796)
6 months
36 (#35,145)
Historical graph of downloads since first upload
This graph includes both downloads from PhilArchive and clicks on external links on PhilPapers.
How can I increase my downloads?