This paper looks beyond the mostly technical and business issues that currently inform the design of knowledge-based systems (e.g., expert systems) to point out that there is also a social and organisational (a socio-organisational) dimension to the issues affecting the design decisions of expert systems and other information technologies. It argues that whilst technical and business issues are considered before the design of Expert Systems, that socio-organisational issues determine the acceptance and long-run utility of the technology after it has been (...) implemented. It shows how four issues within the organisation can affect the design or the after-effects of the design and implementation of the technology. It also shows how the four issues can be considered within the structured phases of expert system development. (shrink)

The vision of the new generation of office systems is based on the hypothesis that an automatic support system is all the more useful and acceptable, the more systems behaviour and performance are in accordance with features ofhuman behaviour. Consequently recent development activities are influenced by the paradigm of the computer as man's “cooperative assistant”. The metaphors ofassistance andcooperation illustrate some major requirements to be met by new office systems. Cooperative office systems will raise a set of new questions about (...) the future of human work, human-machine interaction, the forms of individual control of work, the scope of action and the development of competence in the frame of AI-supported cooperative work, the relative benefits of different types of organizations, etc. With increasing autonomy of the computer in task accomplishment, research should also be concerned with the question of the limits of such a development. In AI-research and development there is much discussion of the intended performance of that new technology. Perhaps this will provide insights into, how these new machines should support numerous aspects of individual or cooperative work. But we find fewer ideas about the future ofhuman work. What will the role of thehuman actor be in future AI-supported cooperative work? What kind of work do we want to support with AI-machines? In the following article I will try to identify some questions for further sociological research activities. I will base my considerations on some theoretical aspects ofunderstanding andmeaning. Regarding identical and non-identical aspects in communication behaviour of human and machines, I will focus on some questions to be investigated. Finally some methodological problems of sociological research in the field of Artificial Intelligence will be discussed, especially the so-called “Time-Dilemma” of sociological research in technology. (shrink)