As use of the Internet has increased, many issues of trust have arisen. Users wonder: will may privacy be protected if I provide information to this Internet vendor? Will my credit card remain secure? Should I trust that this party will deliver the goods? Will the goods be as described? These questions are not merely academic. A recent Boston Consulting Group study revealed that one out of ten consumers have ordered and paid for items online that never were delivered (Williams, (...) 2001). This year consumers filed around 11 000 complaints with the Federal Trade Commission alleging auction fraud, a figure up from the 107 lodged in 1997. It is no wonder that people are increasingly worried about whom to trust in online interactions. This paper explores the conditions under which online trust thrives and looks at examples of best and worst corporate practices. Online trust issues arise in a wide array of forums - chat rooms, news postings, e-catalogues, and retail transactions, to name a few. This paper focuses primarily on the online retail market, but the analysis applies to informational and entertainment sites as well. (shrink)

This book provides ways of thinking about information and the new responsibilities engendered by its acquisition, processing, storing, dissemination and use. It offers a set of concepts, methods, arguments and illustrations designed to sharpen the reader's ethical focus. Organized into three sections, the first provides a conceptual background for the book as a whole. The second part focuses on fundamental concepts about ethics and includes descriptions of the process of ethical thinking and a range of theories and principles that can (...) be used in ethical situations. In the final part, the concepts of information and the need for ethics and ethical thinking are applied to the various levels of the social system to which they. (shrink)

The standard ethical issues of business, so familiar to those in business ethics, are all being transformed as the Industrial Age isgiving way to the Information Age. In the Information Age companies are learning to do business in new ways. The computer has entered and is entering more and more into all the realms of business so that it leaves none of them unchanged. This means that marketing is done differently, that manufacturing is done differently, that management is done differently, (...) and so on. (shrink)

This article reviews the incredible growth of electronic commerce (e-commerce) and presents ethical issues that have emerged. Security concerns, spamming, Web sites that do not carry an "advertising" label, cybersquatters, online marketing to children, conflicts of interest, manufacturers competing with intermediaries online, and "dinosaurs" are discussed. The power of the Internet to spotlight issues is noted as a significant force in providing a kind of self-regulation that supports an ethical e-commerce environment.

The increased usage of marketing communications on the internet has presented a number of significant business ethics issues. And, while regulatory agencies have increased their vigilance in protecting consumers from injury, the uniqueness of business via the internet has challenged these agencies to respond in evolving ways. This paper provides a brief overview of the application of the FTC''s lesser known unfairness doctrine as a potential framework for better understanding emerging privacy and e-commerce issues, and specific examples are provided for (...) illustration. (shrink)

Ethicists have long observed that unethical communication may result from texts that contain no overt falsehoods but are nevertheless misleading. Less clear, however, has been the way that context and text work together to create misleading communication. Concepts from linguistics can be used to explain implicature and indirect speech acts, two patterns which, though in themselves not unethical, may allow misinterpretations and, therefore, create potentially unethical communication. Additionally, sociolinguistic theory provides insights into why writers in business and other professions are (...) prone to use these patterns. An analysis of five cases shows that implicature and indirectness are sometimes used intentionally to deceive readers. However, their use may also reflect other motives such as the desire to mitigate negative information or to show deference to an unfamiliar or powerful reader. Although implicature and indirectness are not intended to deceive in these cases, they can lead to a loss of clarity and to subsequent ethical problems when readers misinterpret texts. (shrink)

Privacy is a relational and relative concept that has been defined in a variety of ways. In this paper we offer a systematic discussion of potentially different notions of privacy. We conclude that privacy as the freedom or immunity from the judgement of others is an extremely useful concept to develop ways in which to understand privacy claims and associated risks. To this end, we develop a framework of principles that explores the interrelations of interests and values for various stakeholders (...) where privacy concerns have risen or are expected to rise. We argue that conflicts between the interests and values of different stakeholders may result in legitimate claims of privacy/transparency being ignored or underrepresented. Central to this analysis is the notion of a stakeholder. We argue that stakeholders are persons or groups with legitimate interests, of intrinsic value, in the procedural and/or substantive aspects of the privacy/transparency claim and subsequent judgements on that basis. Using the principles of access, representation, and power, which flow from our framework of analysis, we show how they can facilitate the identification of potential privacy/transparency risks using examples from the British National Health Service. (shrink)

This article addresses the question of whetherpersonal surveillance on the world wide web isdifferent in nature and intensity from that inthe offline world. The article presents aprofile of the ways in which privacy problemswere framed and addressed in the 1970s and1990s. Based on an analysis of privacy newsstories from 1999–2000, it then presents atypology of the kinds of surveillance practicesthat have emerged as a result of Internetcommunications. Five practices are discussedand illustrated: surveillance by glitch,surveillance by default, surveillance bydesign, surveillance by (...) possession, andsurveillance by subject. The article offerssome tentative conclusions about theprogressive latency of tracking devices, aboutthe complexity created by multi-sourcing, aboutthe robustness of clickstream data, and aboutthe erosion of the distinction between themonitor and the monitored. These trendsemphasize the need to reject analysis thatframes our understanding of Internetsurveillance in terms of its impact onsociety. Rather the Internet should beregarded as a form of life whose evolvingstructure becomes embedded in humanconsciousness and social practice, and whosearchitecture embodies an inherent valence thatis gradually shifting away from the assumptionsof anonymity upon which the Internet wasoriginally designed. (shrink)