This study presents an organizational model to explain when and how trust permeates an organization, when it is constrained and to what extent it informs the perceptions of transparency among stakeholders. Through the use of qualitative research, resulting in five corporate case studies, and a separate quantitative analysis, it was possible to demonstrate ways in which trust can be diffused amongorganizational layers. These findings add to the literature by analyzing trust in organizational settings via reciprocal dyadic relationships in a social-structural (...) context. These findings suggest that functional elements and informal network position contributed to the dyad's ability to establish positive trust climates and specific communication and cooperative behaviors were critical in diffusing trust to the group level; the degree of organizational transparency positively correlated to the degree of dyadic and group-level trust. (shrink)

This paper analyzes the opportunities offered by information and communication technologies (ICTs) and the related ethical issues, within the transparency practices of nongovernmental organizations (NGOs). Based upon a one-year study of a European NGO, the Italian Association of Blind People, it presents compelling empirical evidence concerning the main ethical, social and economic challenges that NGOs face in the development of more transparent relationships with the public and the related role of ICTs, in particular, the organization’s website. This study shows that, (...) although the attempt to be completely transparent has great ethical value, ICT-enabled information disclosure is limited by privacy and security concerns and by pressure from financial supporters and benefactors and potential NGO competitors who vie for grants and donations. The paper provides some implications and suggestions for managers of NGOs and policy makers. (shrink)