This article introduces the special issue on questions, questioning, and institutional practices. We begin by considering how questioning as a discursive practice is a central vehicle for constructing social worlds and reflecting existing ones. Then we describe the different ways questions and question have been defined, typologized, and critiqued, in general and within seven institutions including policing, the courts, medicine, therapy, research interviews, education, and mediated political exchanges. The introduction concludes with a preview of the articles in the special issue.

This conversation-analytic study examines a type of action accomplished through a reversed polarity question responding to initial assessments in everyday Japanese conversation. This study demonstrates that RPQs deployed in this specific position express alternative views to initial assessments by appealing to participants’ common sense or knowledge and index participants’ epistemic symmetry over a particular assessable. These RPQs do not simply convey the speakers’ disagreement with initial assessments, however, but are designed to be situated as ‘new’ first assessments by triggering the (...) conditional relevance of the question–answer adjacency pair, thereby inviting agreement from the prior speaker. This study also reveals two commonly observable practices by which the speaker secures the participants’ epistemic symmetry over a particular assessable and thereby creates the basis for producing RPQs. It is further shown that these two practices can affect the strength of disaffiliation expressed by the RPQ. (shrink)

This article describes word meaning negotiation in online discussion forum communication, a form of computer-mediated communication. WMN occurs when participants who are engaged in a discussion about a particular topic remark on a word choice of another participant, thus initiating a meta-linguistic sequence in which a particular word is openly questioned and the meaning of that word is up for negotiation. By closely studying the process of WMN and focusing on the practices of the participants engaged in it, this article (...) empirically explores how situated meaning in concrete utterances is established by participants who are in disagreement about word meaning. Routine ways of entering into a WMN sequence are identified, as well as typical ways of contributing to the negotiation once the discussion has shifted focus from being on topic to being on word meaning. The article highlights the context-sensitivity of word meanings and illustrates how participants engaged in WMN orient toward both semantic properties of the words themselves as well as to relevant aspects of the conversational context. (shrink)

In 2016, Discourse Studies published a special issue on the ‘epistemics of epistemics’ comprising six papers, all of which took issue with a strand of my research on how knowledge claims are asserted, implemented and contested through facets of turn design and sequence organization. Apparently coordinated through some years of discussion, the critique is nonetheless somewhat confused and confusing. In this article, I take up some of more prominent elements of the critique: my work is ‘cognitivist’ substituting causal psychological analysis (...) for the classic conversation analytic focus on the normative accountability of social action, my work devalues and indeed flouts basic tenets of CA methodology such as the ‘next-turn proof procedure’, my analysis of epistemic stance introduces unwarranted themes of conflict and hostility into CA thinking, various concepts that I have introduced involve the invocation of ‘hidden orders’ of social conduct that is inimical to the traditions of our field and that my work rests on an unwarranted ‘informationism’ – the discredited idea that much of human interaction is driven by a need to traffic in information. In this rebuttal, I refute all of these commentaries and correct many other ancillary mistakes of representation and reasoning that inhabit these papers. (shrink)

The article presents an analysis of the ways in which knowledge is displayed, contested and renegotiated in the 2007 French presidential debate between Ségolène Royal and Nicolas Sarkozy. Knowledge displays can be achieved through a series of ‘neutral’ resources, such as informing, explanation or comment, or through face-damaging resources, such as questioning an unknowledgeable interlocutor to prove his inferior epistemic status and boost one’s own. The article focuses on this latter type of knowledge display where a knowledgeable participant engages in (...) question–answer sequences with an unknowledgeable respondent in front of a third party. The article also undertakes an analysis of the multimodal strategies employed by the participant to discredit the opponent. The article intends to contribute to the existent literature on epistemic stance by offering a prototypical example of incongruence between the epistemic status of the questioner and the epistemic stance he adopts. (shrink)

This article probes into grammatical conformity in Mandarin by examining meiyou, a multifunctional negative form, in question-answer sequences. Using a conversation analysis approach, it discovers that, as a conforming answer to polar questions, meiyou acquiesces to all the terms and constraints of the question and maximizes the progressivity of the sequence. As a non-conforming response to polar questions, it mitigates the disagreement by avoiding a pointed syntactic negation. Meiyou can also respond to Q-word questions, problematizing the inference incorporated in the (...) question. This study not only contributes to the cross-linguistic research on negative particles in talk-in-interaction but also reveals that grammatical conformity is a crucial dimension in Mandarin response design, providing further confirmation of the link between grammar, action, and sequence organization. (shrink)

This paper examines public meetings in the Netherlands where experts and officials interact with local residents on the human health effects of livestock farming. Using Conversation Analysis, we reveal a ‘weapon of the weak’: a practice by which the residents resist experts’ head start in information meetings. It is shown how residents draw on the given question-answer format to challenge experts and pursue an admission of, for example, methodological shortcomings. We show how the residents’ first question functions as a ‘foot-in-the-door’, (...) providing them with a strong basis for skepticism. By systematically challenging the expert responses, the residents exploit the interaction’s sequential organization, with the effect that the goal becomes them being convinced rather than being informed. Consequently, the withholding of consent becomes the residents’ ‘weapon’. Finally, we argue that in an age where expertise is increasingly contested, it is crucial to understand how, and to what end, this contestation may occur. (shrink)

This study analyses joint decisions. Drawing on video-recorded planning meetings in a workplace context as data, and on conversation analysis as a method, I investigate what is needed for a proposal to get turned into a joint decision: How do people negotiate the outcome of the decision-making processes in terms of whether they indeed comprise new decisions and whether these decisions are really joint ones? This study identifies three essential components in arriving at joint decisions, and discusses two other possible (...) outcomes of decision-making processes – non-decisions and unilateral decisions – as being a direct result of the deployment of the same components. These observations help explain the exact mechanisms involved in approving and rejecting proposals in joint decision-making settings, as well as the ways in which people may negotiate their rights and obligations to participate in decision-making processes. (shrink)

Families have a right to privacy, but we know little about how the public–private boundary is negotiated at the micro level in educational settings. Adopting ethnomethodology, the paper examines how talk about the home situation was occasioned and managed in ten parent–teacher conferences in early childhood education and care (ECEC), with a special focus on the ECEC teacher’s strategies for eliciting family information. The paper demonstrates a continuum of interactional practices which, in various degrees, make parents accountable for providing family (...) information. The analysis shows that parents both volunteer and provide the pursued information, thus actively orienting to the norm of visibility in child rearing. However, although both parties orient to questioning and fishing as business as usual, the parents’ accounts sometimes had an excusing quality or they adopted a reserved communication style, suggesting a certain ambivalence as well. The paper outlines different ways of understanding the present partnership ideal in parent–teacher teacher cooperation with implications for the negotiation of privacy. The paper also addresses training, which can contribute to staff and student reflections on the management of the public–private boundary. (shrink)

Mental health practitioners, assessing children for possible psychiatric conditions, need to probe sensitive matters. We examine practitioners’ use of questions which try to clarify a given issue by offering alternative descriptions of how things are: one bland, and the other clearly undesirable in some way. The undesirable states of affairs can be described in serious terms or, while still undesirable, in less serious ones. We find that if an undesirable state of affairs is described in seriously negative terms, it tends (...) to be put as the first item in the pair of alternatives. We argue that this version of the familiar ‘optimistic questioning’ practice ensures that were the negative case to be chosen, it would be in spite of it being the more interactionally difficult answer to give. That makes the answer diagnostically more reliable. We discuss the pros and cons use of this practice in the environment of triage. (shrink)

This article describes an adjacency-pair organized course of action in the institutional context of customers calling an electronics repair facility to request the status of equipment they have previously sent in for repair. Relative to the majority of adjacency-pair sequences described in previous research, this course of action is rare in that it is essentially composed of three turns, including status solicitation, status response, and acceptance/rejection of status response. After defending this finding, we situate and discuss its significance relative to (...) prior research – in both ordinary and institutional contexts – on adjacency-pair sequence organization, including implications for sequence-based relevance rules, such as preference organization. Finally, we outline a possible general explanation for why some initiating actions set in motion essentially three-turn courses of action, and offer a candidate example in ordinary conversation. (shrink)

Using video recordings of one-on-one writing conferences as data, this conversation analytic study provides a sequential analysis of student-initiated question–answer sequences and demonstrates that the building of social interaction is contingent upon the composition of a turn as well as its position in the larger sequence. In particular, the article focuses on the distinct sequential environments in which students use yes/no interrogatives and yes/no declaratives. In the context of writing conference, the epistemic asymmetry between the participants is made relevant throughout (...) the session; in general, the teacher is in a more knowledgeable position, whereas the student is in a less knowledgeable position concerning writing practices. Nonetheless, students invoke a different degree of knowledge gap between the participants by using different forms of polar questions. This article illustrates how students convey their epistemic positions with different syntactic structures and how such distinct positions are ratified in the unfolding sequence. The analysis of this study contributes to finding new aspects of question–answer sequences and pedagogical practices. (shrink)

Meetings are complex institutional events at which participants recurrently negotiate institutional roles, which are oriented to, renegotiated, and sometimes challenged. With a view to gaining further understanding of the ongoing negotiation of roles at meetings, this article examines one specific recurring feature of meetings: the act of proposing future action. Based on microanalysis of video recordings of two-party strategy meetings, the study shows that participants orient to at least two aspects when making proposals: 1) the acceptance or rejection of the (...) proposal; and 2) questions of entitlement: who is entitled to launch a proposal, and who is entitled to accept or reject it? The study argues that there is a close interrelation between questions of entitlement, aligning and affiliating moves, and the negotiation of institutional roles. The multimodal analysis also reveals the use of various embodied practices by participants for the local negotiation of entitlement and institutional roles. (shrink)

In this study, we investigated how students manage their lack of/insufficient understanding of the content of a mathematical task with the aim of reaching shared understanding and epistemic balance in peer interaction. The data consist of recordings collected during a mathematics project in a Finnish lower secondary school. The findings, drawing on conversation analysis, showed two markedly different sequence trajectories: how interaction between a K+ and a K− student proceeded relatively smoothly when these positions were accepted by both participants, and (...) consequently the K+ led epistemic work by designing turns that resembled teachers’ practices; and how the K+/k− interaction became extended when a K− challenged the K+’s knowledge claims, and furthermore, how a K− steered the epistemic work using polar and wh-interrogatives. The findings contribute to a better understanding of the ways the management of epistemic imbalance can progress during peer group work. (shrink)

When people argue they routinely challenge the opinions, views, and attitudes of one another, they seek to cast the other as the aggressor or party at fault, and otherwise exert social control. This article illustrates how members work to hamper challenges, evade control or avoid being negatively characterized by systematically blocking access to a turn in the third position and stopping their opponent’s agenda. Examining 100 hours of public disputes in varieties of English, I use membership categorization analysis and conversation (...) analysis to unpack resistance as part of the structural organization of disputes. I identify two methods of resisting an agenda: passively, whereby a responsive turn stalls the progressivity of the interaction, and actively, whereby a responsive turn disaligns to outrightly suspend the progressivity of the interaction. I discuss how resistance sequentially unfolds across sequential positions, and as an interactional phenomenon which solves the trouble of a challenge. Overall, this article contributes to social interaction research on resistance, public disputes and how social order is constituted in and through talk-in-interaction. (shrink)

Resumen Este trabajo tiene dos objetivos. Desde el punto de vista conceptual, nos proponemos contribuir al conocimiento del concepto de voz y su construcción conversacional a partir de la (des)afiliación y el (des)alineamiento en el proceso de validación o rechazo de la voz de los participantes. Desde el punto de vista práctico, esperamos contribuir al desarrollo de los métodos de la investigación participativa, entendidos en ciencias sociales como una metodología de investigación y aprendizaje colectivo, a partir del análisis crítico de (...) un caso. Para ello, adoptamos sobre el análisis de la interacción verbal un punto de vista discursivo que nos permite definir el concepto de voz como un conjunto de regularidades semióticas que indexicalizan una trayectoria biográfica a través de los discursos sociales que la componen. De este modo, la voz individual es producto de la trayectoria social -y discursiva- del hablante, la cual, al recibir validación o rechazo de los demás participantes, se pone a prueba en cada interacción. En ese sentido, proponemos que la (des)afiliación y el (des)alineamiento conversacionales permiten validar o rechazar las dimensiones de voz propuestas por el hablante. Exploraremos esta hipótesis en un corpus de reuniones de un proyecto de investigación participativa desarrollado en Buenos Aires, Argentina, con la participación de investigadoras e investigadores académicos y dirigentes sindicales, deteniéndonos especialmente en el caso de una de las participantes, que abandonó el proyecto al poco tiempo de comenzar. (shrink)

By analyzing session exchanges and questionnaires administered to family therapy clients, this article examines questioning as conversational practice grounded in institutional goals that are therapist-directed and therapist-conceived. In their manifestation in talk and text, therapeutic questions function to replace client accounts with the nosological accounts of institutional psychiatry. The analysis illuminates three ways in which questioning works in the session and then locates these in therapy's professional and institutional logic. A critical reflection on psychotherapy's questioning practices in a social context (...) concludes the article. (shrink)